Petsense by Tractor Supply

"If I could put zero stars I would. Not only was it a 3.5 hour wait time to keep my dog for a basic bath and nail cut they managed to slice her leg on the side of the bathing tub and call me making it seem like it was alittle cut… they did not offer me a discount or even offer my pup a treat after this happened. So I paid full price and for a treat to comfort my pup. Not to mention the lady who did this did not even come to me and apologize for this incident….. never coming back."

"Sent our dog here for grooming. I could clearly hear the chaos in the background, but I was desperate for her to get a bath and nail filled down. We were called to pick her up, and the first thing I noticed was that she didn't come back with the usual clean and groomed appearance after her sessions from prior places. Her nails were clipped and filled down, though. That night, the unclean smell was back like she never got cleaned. Called the store and spoke with an assistant manager, and he said the manager would be in touch the next day. I gave our dog a bath the next night, and she finally looked and smelled like she got a bath. Also, another way to know if she hasn't gotten bathe in a while is how much she sheds when being bathe. She shed so much during her bath session at home, which confirmed my suspicion. 5 days later, still no call back, I called again and got the manager. She proceeded by telling me that her team said our dog has a yeast infection, hence why she looks uncleaned and smelly a few hours after a bath. No explanation from my end was enough to get her to understand that services paid for were either not rendered or poorly administered. Please do not send your pets here for grooming if you want accountability people doing what they agree to. It seems the staff are overworked and overwhelmed, and sadly, this will affect the service provided to your beloved Pet."

"Now let me say I don't shop here I only use the grooming service and Karla is the best we have Bruno we don't talk about Bruno lol but Karla the best if you are in need of a grooming service Karla is A1 thanks for all you do Karla you deserve a raise make sure you TIP and tell her Bruno sent you"

"Nice people but the groomers were completely disorganized and lazy. When we made the appointment the groomer told us it would be 1.5 hours but it took them 5 hours they never called to tell me she was finished. I showed us 30 minutes before closing and picked her up. She said she didn't have my phone number and they still had several dogs there. They gave her a mowhowk !? I called 3 times to check in and the grommer was always on a break. This place really needs management to supervise their employees."

"Its more pricey than PetsMart but the staff are incredibly nice and really make it worth the trip. They are never too busy to help you find something or advise you on what to buy. I've come here different days, shifts and literally never met a rude person. The picture I attached is my cat Willa I adopted here 3 years ago!"