Banfield Pet Hospital

"TLDR: banfield is great but avoid this location at all costs Firstly, before getting into the bad, I’d like to say I have always had great experiences at Banfield. I’ve been taking my baby to the Decatur location for many years and have had nothing but the best service and care. Absolutely zero complaints. In January my baby had a skin flare up that needed attention and magically there was an appointment available at this location. I probably should have taken this as a warning sign, usually my store is booked up weeks in advance. The actual appointment went well, got great advice on the skin issue and ordered heart worm medication since we were due in about a month. Now my dog takes a very specific heart worm medication that needs to be ordered and send to my house instead of picking up. I never received anything about the order so I called about a week or so later to double check. The folks at the front desk were slightly confused but quickly let me know that yes indeed the meds were ordered and on their way. Still nothing had shown up in the mail but I assumed that they were on their way. When we got to the week that she was due for another dose, the medication was still not there. I called back and let them know the situation and it turns out the medication was never ordered. I legitimately do not know why they lied to me, I guess to save face from not ordering them for me in the first place? It doesn’t make much since- I would have been fine with forgetting to order them and then placing that order when I called to check on the status. Ultimately that’s what I had to do anyway but instead we were late getting the medication which puts my dog at risk. I don’t appreciate being lied to especially when my little one ends up getting hurt in the process. It’s wild I have to say this, but don’t go to this location because they will literally lie to your face about services rendered. I’m currently looking for a new vet which sucks because banfield has been nothing but perfect until now. I can’t justify continuing to go here if I can’t trust the information I’m being given, especially when it comes to the health of my best friend."

"We switched to this Banfield (even though it's not the closest one to us) from Perimeter and we're very happy with them. I could never get a timely appointment at the other one and they always kept us waiting way too long. I can always get in if my dog is sick and they are very responsive. Some of the front desk staff could be a little friendlier, but overall they are great with our animals. And most importantly you can get in when you need to"

"I could not warn against Banfield more. From my wife and my own experiences they are actively allowing sick and unwell dogs to leave their clinic without properly examining them. My wife and I had two elderly dogs (one was 12 at the time of the visit, the other 10), both of which were seen at Banfield for specific symptoms and both of which left without proper treatment or diagnosis. When we took our first dog in, Banfield gave us cough medicine for her. We later found out the cough stemmed from congestive heart failure and the symptoms she presented would not suggest some sort of canine cold/flu. We brought our other dog in with concerns about limping and a lump on one of his legs. We brought him in twice and specifically asked that they examine the lump on his leg. Banfield initially didn't say anything about the lump following the first visit, and following the second visit disregarded it as arthritis (which makes no sense given its presentation and the asymmetry of the lump). We took him to a different vet recently as we were concerned Banfield was not properly diagnosing our dog's condition, and within two minutes of the examination by the second vet, the lump identified as possibly bone cancer, which was confirmed following x-rays. We lost five months of planning and treatment for our second dog because Banfield did not do their due diligence in examining him. I am sure Banfield is adequate if you have a young, healthy dog, but I'm not sure I would trust that at this point. I hope this review helps someone to ensure their pet is properly evaluated and treated."

"My original veterinarian clinic was extremely expensive and never offered up their care plans. Also I was charged for services that were never rendered. We adopted our second pup and the owner filled us in on Banfield in Chamblee. They are awesome! Very thorough and truly caring! Their care plans vary due to age and needs of your pet and not costly at all. Most of all Tuxedo and Theo give them 4 paws up!"

"Excellent Dr's that truly love animals. My little Schnauzer is well taken care of here. although we moved from the area, we still take our pet to this location. Our Charlie passed away a year ago in September. We now have CJ, our new miniature Schnauzer. He is almost a year old and a patient here as well."