Monterrey Mexican Restaurant

"I’m currently sitting in this location and they are refusing to service me because I asked a question about the lunch menu. The girl responded saying common sense should tell me what I’m asking. Of course my response was in defense was get out my face because clearly it’s not so common. This is not the first time I’ve had a bad experience here. Yet, I gave them other try. The food is good but service from the new younger staff is horrible! The only person providing good and quality service is Ms. Maria! This is as far as my service got bc I asked a general customer question. There’s never a manger on duty to assist. Only the front desk host and servers. I’ve always asked to speak to a manager and only always given the host. Update. After writing this review I left the restaurant. On my way out, I so happen to walk into the owners, universal law aligning. Spoke w/ him and he totally understood and was ready to handle the problem. Once he realized it was daughter who was being rude he then decided not to provide service. I was shock and still am. To know a staff was in the wrong but then backtracked bc it’s your daughter, that says a-lot to why the quality of this business is going down hill. It starts from the top! I never said she was a rude person I said she was being rude in that moment bc I had a general question. I don’t care if it’s family or not, wrong is wrong and from the top of the chain, yall were wrong. No worries, I will never be back and will be sure to tell whoever mention this place to not go I forgot to mention that we stood in the front of this restaurant and he spoke about having a staff meeting this evening and tomorrow and service, quality service. He not only expressed it once but twice of how it’s very important to him bc he’s not going to always be around. And the moment he realized it was daughter not providing “quality” service he then turned on the customer. This should help you Neiw (New-way is how he pronounced it) see where the problem stems from. Do better"

"The food , staff , and atmosphere is amazing. The guacamole is wonderful and the monterrey chefs special steak is magical. Great place , fabulous food and friendly prices make a great combinations ."

"The food was good but the drinks were great!! The manager or owner talk to me like we went way back. I like that kind of Custumer service!"

"I noticed they were busy when we walked in. It was around 5pm on a Saturday. We were greeted and seated right away. Someone took our drink order moments after we were seated and someone reached around her to set chips and salsa on the table. The place was clean and all the staff was super friendly. The food was delicious and came put fast. I think we were in and out of there in less than 40 minutes. It was our first time here and I would definitely recommend and come back. I am new to the area and most places do not seem to value customer service. This was a refreshing experience. We were told to have a good evening as we left by several employees."

"I was welcomed coming through the door. I ordered takeout before arriving and my food was ready when I got there. Nothing was missing from the order. I did not however, like that the things I asked for on the side was placed together in 1 cup. I would have preferred it separately. My food was cold by the time I got home. I stay 10 minutes away. Still could be my fault. Can’t really blame them for that. I ordered nachos supreme and a Texas fajita. The chips were soggy under the nachos which was to be expected but they gave extras chips on the side, so it was ok. I give the food a 4/5. Might be better with a dine in experience."