Cracker Barrel Old Country Store

"New server. Did not listen. Ordered unsweetened tea got sweet tea twice. Had to help her take food off tray so she didn’t spill it all over me. Asked for jelly and honey mustard. Never got. Husband had to go to kitchen and get jelly. Did not put in our to go order. Asked for ticket and she handed me one and said is this it. It was not. Mentioned to cashier service was terrible and she said that is not my doing. Rude!!"

"I ordered chicken tenders and they were the worst I’ve ever had. They should be called “chicken toughs”. No meat on them at all. They were more like super chewy fried clam strips. Worst thing I’ve ever had from Cracker Barrel. Also, one of the check out attendants practically accused me of trying to steal the food when they brought it out, asking me twice “did you pay for this” and"

"Fire crackling in the big stone fireplace, genuine smiles, and the best veggie plate in the South. Big portions too! The people at the table next to us sneaked out without paying after ordering large amounts of food, complaining about it and then receiving more food, which they didn't even touch. I'm attaching a photo of all the food they left, plus a photo of the getaway car...a Louisiana tag although I think most of the party was local."

"We went the day after Christmas. We were seated at 3:40 p.m., intending to order at least two lunch specials, but the wait staff didn't take our order until 4:01 p.m...and when asked if they would make an exception, were told "no", lunch specials stop at 4 p.m. I ordered the maple bacon chicken entree, and when my dish was served, the server casually mentioned "Sorry, we are out of the smoky sauce". That's the main flavor of the dish, and I should have been given the option to order a different choice. But no, I wasn't. Everything we needed, we had to ask twice - honey mustard sauce, ranch dressing for the fried pickles, dessert menu. We scarcely saw any staff pass by to request what we needed. I'm generally easy to please and I still left a good tip - because I had a hunch that this was a management issue and not entirely the wait staff. In fact, while we were patiently waiting for our ranch dressing, a female in the kitchen called a pow-wow of all the staff and very loudly berated them while the guests in the restaurant listened on unwillingly. It was unprofessional and uncomfortable. Next was checkout time. The two women at the registers weren't the friendliest. The guests in front of me had an issue with their ticket and a gift card. The cashier was clearly running out of patience. Again, probably a management issue. This was my first unusual experience at Cracker Barrel. I hope they smooth out their issues. Treat your staff and your guests courteously and everything else will fall into place."