Chipotle Mexican Grill 2203 East State Street, Salem, OH 44460

"The food is always good. There was one time when it took, like, 5 minutes before someone came up to the counter to take my order, but that was last year. I just want to know why a damn scoop of guacamole has to increase my bill by 30%?!? The last time, I refrained from getting guacamole, then stopped at the store and bought a six pack of guacamole singles for the same price as your scoop!!!"

"I have ordered from this Chipotle many times and have had some great experience. This most recent time on Monday, 1/29, was absolutely horrible. We ordered our same meal that we get all the time, the bowl except this time we got the new steak. Neither my wife nor I could tell you if this meat was any good. I got the fresh salsa and medium salsa in mine and when I got home, I could not even eat it due to the fact that the hot was put in. My wife’s bowl look more like a sample platter that forgot to have the food on it. Her bowl was half empty when we got home. There was maybe 10 pieces of the steak on hers. I reached out to the store on Monday night and did not get a call back. So, today, 2/1, I decided to call again. I have left message after message for a manager to reach out to me to no avail. This is unacceptable because this is their business and what they do. I expect some type of contact from either the store manager or from corporate. This is completely unacceptable and may determine if I come back or not."

"I can honestly say over the past 4 years I have had around 100 burritos at Chipotles around the country, literally from Washington state to North Carolina, New York, California, Ohio, Utah, Michigan…..etc EVEYWHERE, and today at a little chipotle 12min from my house I had the single best burrito of my life, ik that doesn’t seem like all that crazy of a thing to happen but my day was kinda sucky and it made me do a 180, in fact it was so good I went back in and got another. That aside this specific location is always smiling, kind, quick, clean, and ready to help! Love this place! Gives me another reason to love my home town of Salem, OH."

"I was in line on a busy night and after reading the reviews I was surprised. I noticed customers to be the rude/inpatient/non-understanding participants in this equation. Yes, it is a business but if they are out of something or need to make it then you must be patient, these workers never lost their cool, they stayed polite and apologetic but were still berated for no reason. Stay home and cook for yourself or show respect to all food service workers, they do their best with what they have. That being said our food was delicious, hot and flavorful. This is not fast food it's quality made food. Their specialty drinks are fun to try and better than the usual. Staff was nice, polite and fun. We will be back!"

"I was very hesitant coming here since I've had some bad experiences with chipotle in the past. I was surprised the chicken bowl was as good as it was. The children's dish was also good and the chicken seemed cooked ok and not over or under done. I got a large bag of chips and it seemed like I was shorted a bit. I'll probably try it again in the future but am still a little skeptical. Id say it's hit and miss, so take your chances."