Subway

"Placed an online order. Did not get the right food. Pretzel stale with no sauce. Order somewhere else! Used to be my favorite. Threw out half the food."

"I waited 60 MINUTES IN THE DRIVETHRU This is unbelievable. I could get so much done in the hour that a waited. When the guy asked for my order, he said "oh- oh- im not ready yet" thats just dumb."

"Went to pick up a couple of sandwiches. No other customers were there. The 3 young men that work there were running about the store playing and chasing each other. The person making the sandwiches ran to the back of the store and never came out to wait on me. I waited and a few minutes and told the other young man playing on his phone at a table, never mind and left the store. Other times I've been to the store during working hours and the door was locked and the "Closed" sign was on the door. I don't look for this Subway to be open long at this point."

"I ordered online with Subway App (not a different carrier like door dash) when i got there to pick up my order, they said they were not getting the online orders pushed to them. They required me to pay them for my order instead of accepting the online order showing where i have paid for my food already. They had no resolution to issue except contact Subway app. Well, there is no way to contact someone except via message service thru the app. As of today, it has been 4 days and no response to my message. Then to top the whole fiasco out, she put old discolored lettuce on my sandwich. i will not return to this location. I never have any issues with the Subway on Manchester Expressway. May just not trust the app any longer. i still had to pay for my meal 2 times!!!!!"

"Horrible customer service. When we pulled up to come inside I was stopped, and was told there was no more bread and that the lobby was closed. I went through the drive thru, and didn’t get anything I asked for. I’ve never been to a subway, and they didn’t know how to make a sandwich. My sandwich had so much salt and pepper that I could taste it, I asked for onions and banana peppers and lettuce, and got NONE OF WHAT I SAID!! ALL FIVE SANDWICHES WERE WRONG! They put whatever in a wrapper, and handed it out the window. & then when I called up there to let them know my order was wrong they said nothing. Literally, nothing.. the phone was silent and then they nonchalantly said oh……….kay. In a tone very much like “I’m bothering them” AFTER SPENDING MY MONEY ON FIVE WRONG SANDWICHES! No type of customer service whatsoever. They need new employees that know how to make a sandwich and provide customer service. Very unhappy customer, ending the night hungry, with my husband having to go back out to get something else to eat… SMH"