Courtyard by Marriott LaGrange

"We checked in on Monday . After unloading and getting things in rooms I checked the beds . Under the bed s there was a large amount of dust , cup, someone’s flip flops and trash. Then on to sheets , they were soiled down to the rubber cover which was also stained. Mold was in the bathroom. The coffee maker in both rooms had used coffee packs in the makers . I went to the front seat Tylor them the room was dirty. Finally the house man came and brought me sheets . He left the sheets for me to change my own room. . They did not clean the room and I had to go back to the front desk to try to get room sheets changed and room cleaned. Eventually sheets were changed but the room was not cleaned until the next day . The hotel manager said I needed to work with them and be polite , well , I tried that and you guys told me to change my sheets myself. I was also told Monday would be comped and that did not happen . This hotel has no microwave in room and no little breakfast bar and only offers a Starbucks small thing that’s not even open all day . Nothing for breakfast without a car. The fridge is a tiny thing that only works for 2 hours a time if that .no little freezer at all. This is just a very inconvenient hotel and the guest services people were playing on phones for the most part . The managerGM Chris wears untucked wronkled shorts so I guess that tells me something about his thoughts on cleanliness and professionalism. This hotel was much better but under new management and the management company and the Marriott Corp will not return any calls."

"We were staying here October 13th throught the 15th 2023. However we checked out on the 14th. The reasoning for this is, because when we returned back to our room we found a DEAD ROACH on the floor. I went downstairs to let the front desk assistant know and showed pictures to said person. The said person, said "I am so sorry" no offer to change rooms or have house keeping come sanitize the room. My wife and I decided it would be in our best interest to drive the 2.5 hours back home to Alabama at 10:30pm. Please see attached photos of the ROACH and MOLD we found in our room. 100% will not be returning to this hotel, and will not recommend to anyone else."

"Black mold in shower. Ammenities in shower were empty. Toilet seat broken. Air conditioner rattled so loud it woke me up several times and I had to get up and tap on the case to get it to stop. Would always start back up and kept waking mus up. I have stayed here numerous times over the last few years and never before had a complaint."

"I stayed here for one night for business and found the hotel in an excellent location. It is centrally located next to many restaurants and with some lovely views of downtown. The check-in process was quick and I was assigned a room on the 3rd floor. I found the room to be newer and clean. The bathroom was also clean and I found no issues. Decent water pressure and hot water were readily available. I spent some time at the bar in the lobby and found the staff to be very friendly. I would need more time here to evaluate the amenities, but from what I saw on my one night, I would stay here again."