Pep Boys

"We needed new brakes and rotors.After inspection needed calibers too. They worked to get us the lowest price possible. We really appreciated it. Would recommend pep boys to family and friends"

"I stated there was an issue with steering or suspension. I didn't ask for an engine diagnostic but was charged $99 for one. I know why the check engine light is on. The oxygen sensor wire is ripped. I was told I needed a new rack and pinion that the current one was leaking. I just replaced the rack a year ago along with just replacing tie rods 2 weeks ago. If the rack was leaking then the fluid reservoir wouldn't be full. I was told I needed a new radiator because it was leaking. But again the reservoir was still full because I check all the fluids daily because what DOES leak is the engine oil. I may be a woman but I grew up in a junk yard. I usually do my own repairs and maintenence but I've been very busy lately so I didn't have the time."

"This store didn't apply my coupon. I told the associate I had a coupon and he stated. " I got you" and didn't apply the coupon. I don't know if it was because of me being a female or what but, it caused me to decide not to do business at the griffin, ga location again. These people should try and help you save as well. That's just a part of good customer service in my opinion."

"Took my car in told me 1300 same day called back told me 2536. Mechanic say that was the final price for diagnose. The very next day say mechanic found loose screws went up 500 more dollars. Worst service ever at a shop. Dont have to worry abt me ever again in life. A total rip off ."

"A little disappointed, there was friendly service however i called and asked how much it was for “my” tires (visited the morning, but wanted to check if anyone had any in stock before purchasing, so they looked at my vehicle) and specifically mentioned that I had “Dunlop” tires on the phone although i didn’t know much more about the size i just said i had a Nissan rogue etc. they said yes, service was friendly and quick. But when i got home and was looking over my receipt i realized that they ordered a different type of tire. I went back in the next day to see if we could correct this or if we could cancel the order or something to rectify the situation and they immediately told me no even though I don’t have my tire yet, and it is not the same tires that are on my car. If one tire is $250 i would just like that it matched the rest of my tires, because i don’t just buy tires often. It is a new vehicle and I got a nail in the side of one so i just needed it as fast as possible. I just wish there was a little better communication, and that i could have at least swapped my tire for a better quality tire like the ones I currently have (this would have led to a higher sale). But they were steadfast on no - “they won’t have any more Nissan rogues at pep boys because it’s a mom car” I’m sorry i missed the memo, where are moms supposed to go buy tires so I know the next time or when i need a full set?"