Vol-Repair II

"UPDATE: I was able to work things out with my insurance so Vol-Repairs lol can continue their work. They were very kind to me on the phone, and so I just want to thank them again for being patient with me and understanding. Got into a minor accident and my insurance set up for my car to get fixed here. At first I was quoted it would take 4 days to fix from the receptionist at Vol-Repairs ll on the recorded call with me and my insurance agent. I call back Wednesday evening (2 days after I drop my vehicle off) to check up on my car and was told there was more damage than expected and someone from my insurance would be coming out tomorrow to inspect the rest of the damage. I explained to the lady in the phone how I desperately need my car by the following Monday ( a week from dropping my car off) because I leave out of the state the next day, and if there was anything they could do to make sure I could pickup my car by then(even if it’s not fixed) and just bring it back in for repairs when I come back. She assured me that they could do that and possibly Friday afternoon (4 days after dropping my car off) I could pick it up. I was very grateful for her response and diligence to make something work for me. I call back the next day and it’s like none of this information has been communicated and a different lady on the phone tells me to call back Friday at 8am to get more details on the progress of my car. So I do just that and am told again that my car won’t be ready because they are waiting on my insurance to look at it, but nothing was explained to the rest of the staff the urgency I need my vehicle by or anything the lady on Wednesday told me they could do to help me. I finally and thankfully get on the phone with Ramon and he assures me my car will be ready to pickup that coming Monday afternoon, no matter what. So I just want to thank Ramon for making this happen, I was very frustrated about the lack of communication about my needs before, but I’m glad Ramon was there to assure me the job will get done, and I’ll be updating my review when I come to pick my vehicle up on Monday. I do appreciate the willingness to help me out."

"I have been using Ramon and Vol Repair for YEARS. He is very knowledgeable, honest and kind. An all around great guy. I also have been waiting on my car and noticed other customers coming in. It’s apparent that several of his customers have been coming for years, just like me. He treats everyone like family! He has taken care of multiple Volvos for me. I even bought a used Volvo from him. I cannot speak highly enough of Ramon! He’s a gem!"

"I took my 2013 Gl450 to Jose using my extended warranty to repair my balance shaft. He did everything except that to use my extended warranty up. He kept my suv for over six months, never offering a rental car. by the time I got my suv back it was pouring out oil, check engine light was on. So I took it back to him only for it to continue to leak oil. So I took it to Mercedes Benz they repaired the engine leaks. which I paid eight thousand out my pocket because the warranty wouldn't cover it because they already paid Jose for the repair. Mercedes showed him what the issue was and the engine has to be removed for the fix. Which he didn't do the first time. He said he'll make me whole after I threaten to sue him. I gave him a chance to redeem his work and he towed my vehicle with a tow truck, ruptured my suspension air bag and then said I had a suspension problem which it didn't have when I sent it to Mercedes or they would have documented it. I brought airbags and replaced them myself. Jose hit something with my vehicle and it has scraped on my fender and rim rash, which he said bring it in and he'll repair it. He tore up a perfectly good Mercedes I wouldn't recommend this shop to fix anything that you value. My vehicle is still not running good. It ran better before I took it to Vol-Repair ii. Don't use this shop they will scam your warranty and your pockets. The service is unprofessional and they will lie about the work being performed. He said he was working on my vehicle so I did a pop up only to find my vehicle not being worked on and blocked in by other cars. He was paid 17k to repair my vehicle not including the 10k I paid. 2k for the breakdown which he claimed that in the warranty.. but it was a covered part so my breakdown fee should have been refunded. Please don't use this shop or recommend it. I even offered to sell him my vertical since he ruined it. Then he tried to low ball me. So I'm stuck with a luxury piece of junk thanks to Vol-Repair ii. PML."

"Another Great experience! The team @ VoL Repair II always takes great care of me & my Truck. I always feel confident that everything is done right, for a fair price and it’s done quickly! Thanks again Jose & Mandy!! Tad Newton"