Firestone Complete Auto Care

"If I could give zero stars I would. Made us pay for things we didn’t need and didn’t address the problem. Got stranded at the airport from a dead battery after they charged us $400 to replace it the first time. Came back and they quoted us $1200 to replace the alternator. We told them it was the auxiliary battery based on research we did on our make and model. They said it was fine and reiterated the alternator is what was bad. We took it to another place for a second opinion (after they charged us another $20 to look at the car again) and they replaced the auxiliary battery that we told firestone was the problem in the first place and now the car is having no problems. Will NEVER go here again."

"Had a noise in the suspension. It was diagnosed as being the Hub Assembly. Paid almost a grand (1K). The noise is still there. I have mixed reviews. All the customer can do is trust the mechanic's word/recommendations...I have no way of verifying that the work was really done except to go somewhere else and spend even more money. All I know is the noise is still there and it does not sound like a tire. If I spend a grand to do anything, it should be perfect. Wish I knew an honest mechanic right about now."

"If this has 0 star can be chosen, I will do that way. The last time I appointed for alignment, they didn’t even road test first and after. After they done the alignment, my car slide left when my steering wheel is straight. So I returned and feedback the question. However, they said this problem came from my aftermarket suspension , negative camber and control arms. It’s ridiculous that I never had this issue after I customized my 5 cars which all equipped aftermarket suspension and done with negative camber. So I went to other Firestone store to do the alignment and they done my car’s alignment perfectly and more professional without any issue. Anyway, this store didn’t solve the problem but suspect my car has problems . Never back to this store again!"

"I had my AC checked here as it wasn’t blowing cold. They first did A/C recharge and evac and charged me $350. I thought that was all. But it wasn’t. Still it didn’t blow cold. I went there again on a Sunday and within few minutes, the store manager came back and told me that your compressor isn’t working right. It stops intermittently. I wondered if that was the case then first diagnosis was wrong and they unnecessarily did recharge and evac in first visit. I was reading online and asked them to check fuse and relay. But the manager rudely told me “Let the mechanic do their job”. And they told me to change compressor which would cost me another $750. My $350 for recharge and evac was stuck with these guys and going to another place was not correct move. So I agreed and asked them to get the parts. They wanted to keep my car for longer so I brought it again next weekend to change compressor and paid $750. I hoped now it would blow cold. Well, it didn’t. I brought my car again 4th time. They checked it again for few hours. Then called me to say that it’s fixed now. This time they didn’t charge me since I just paid $750. I asked them what was it? They said they had to change the relay. Wow!! Not that makes me wonder if my compressor was faulty at all? The manager still insisted the compressor was faulty. But I don’t know. Basically, in 4 visits I paid $1100 to change a compressor here, which I am not sure if that was needed at all. I wouldn’t trust these guys for anything more than oil change or alignment. Just stay away. I had truly awful experience here. I can attach all receipts for all my visits here. They really need to put customers first for a successful business which they claim to do."

"Today, Mother's Day, I stopped by the Chamblee Firestone location (5578 Peachtree Industrial Blvd 30341) for assistance with a tire. I asked to either replace it or get help changing it to my donut spare, as I was dressed to go to a Mother's Day dinner. I was told they did not have a tire to install today, but they also said their policy was to not assist with the tire change unless I was buying a tire - a service I would have expected to pay for. I ended up pulling into a lightly shaded area in their parking lot and changing the tire myself. Once finished, I went back inside the store to wash my hands (which I asked to do), and found both the technician and person I spoke with sitting in the waiting area watching basketball. I find it highly atrocious for a company that specializes in the service of vehicles to have a policy that does not allow assistance with a tire change. It would make sense to refuse service if I were asking for free labor. But, I was told outright that the assistance was not an option. I would ask Firestone to reexamine its policy, and take into consideration the human element. A lady (or person, period) should not have to change her own tire in the parking lot of a car service shop - regardless of the hot weather and whether dressed for an event or not - just because it doesn't fit the company's policy. A service company should offer service. I am extremely disappointed in Firestone and its employees today."