Avondale Independent

"I recently took my Honda Accord in for a transmission oil change and I spoke with Donovan & Tyler who were incredibly helpful. They were both very informative, listened to my concerns and were seemingly honest about the needs & expectations. They found room in their schedule to squeeze me in on Thanksgiving week so that I wouldn't be without my car - I greatly appreciate that. I look forward to bringing my car there for future service needs."

"Avondale Independent was highly recommended to me by a friend after I noticed some strange noises during my commute. Because I also requested an oil change and tire rotation, they didn't charge a diagnostic fee (they do a routine check during this service), which was a huge relief. They ended up needing to replace my brake pads and I feel that I paid a reasonable price for everything, especially compared to the KIA dealership I almost took my car to. The employees were very helpful and communicative. I highly recommend paying in cash as there is a fee for using a card. There is a gas station close by with an ATM. Calling ahead for an appointment is a must."

"The only reason they get one star is because I can't go lower. I took my Civic there because it was getting a code 1361 and it was going into limp mode. I mentioned this them on the phone prior to taking my car there. When I arrived I mentioned it again. About a week later, after a couple of calls from me, I was told that I needed a head gasket. I put aside the red flag that was going off and agreed. $2500.00 later I picked up the car and did not drive 20 miles before the code 1361 came back on and the car went into limp mode AGAIN. When I called they said that they did not address the code 1361 because the head needed to be done first and to bring the car back and they would check it. Fat chance that this is going to happen. This was not disclosed to me beforehand. It is hard to convince me that the code could not be addressed first. I feel like my concerns were not addressed. When I mentioned this I was brushed aside like I did not know what I was talking about. One thing for sure, I am not a certified mechanic but I KNOW MY CAR. Needless to say, I will not be taking my car back there. Hard and expensive lesson to learn. Trust your gut."

"This place is TRASH!!!! My husband brought my car to them for an oil change, not only did they tell my husband that a tire rotation came with the services, but they did not perform the tire rotation. Instead upon pick-up they told him a quote from Honda recommendations. Which for those that don’t know is every 10,000 miles or less. They did not ask when the last rotation was performed and made my husband believe that everything was going to be alright. Fast forward a few days my. TPMS is on. I called to ask what was the problem. Not only did TYLER the “manager” (highly unlikely that he was the manager because he had the testicles to call me rude and absurd), I asked him what type of oil he put in my car because it was supposed to be fully synthetic, he didn’t have a clear answer for me other than referring me to the receipt that had no information whatsoever. Every single time in my 32 years of life on this earth and having owned over 10 vehicles and taken very good care of all of them, never received a car back without them having written on the sticker that they place on the window, exactly what services, type of oil, and when it is due next. The sticker on my vehicle has a suggested mileage to get another oil change, it even has little idiot proof boxes where they can check to let you know which kind of oil they used, but they couldn’t tell me. So now I have no idea what kind of oil is in my car, it’s still needs a tire rotation, and furthermore could possibly need new rotors, but i wouldn’t know because they didn’t do their jobs. I swear, it is so hard to find someone that can just perform a simple task…. Go back to highschool auto tech boys, Avondale needs MEN. Side note, i used them 3 years ago for a simple bumper replacement, they charged me over $3200…i was an idiot back then, had i known my husband was going to this place I would have offered him a large bottle of antibiotics to pass around over there, they look like they could use it, and a tooth brush!"

"I found this place from a Google search. I decided to trust this shop with my 2014 exl Honda Accord after reading several excellent reviews. I'm pleased to report that the reviews were accurate. I was informed every step of the process and received my car quicker than I expected. Will definitely be my go to shop for my Accord."