Wade Ford, Inc. Service

"Eric and Stef took great care of my truck and had my service completed quickly. They also made me aware of some other issues and took care of them while they had it back in service. I was able to use my Ford Pass rewards for the service which was an added benefit. Great job by my friends at Wade Ford"

"Steph gave me the best service experience I’ve ever had at any dealership. I’ve had a great deal of cars in my life, including various luxury brands. His professionalism and desire to act on behalf of the customer far exceeded anything I’ve ever had. I’ll never take my camper van anywhere else."

"Updating my previous review with the reality of the situation: Wade Ford damaged my vehicle during a routine check up/oil change on 1/4/24. No manager spoke to me, no discount was offered (I had to ask the service associate for one, to which a 10% loyal customer discount was applied. Not nearly enough) It took them several days to even assign me a loaner vehicle 1/9/24. My car was a 2018 Ford Fusion SE Hybrid (~59 mpg). The loaner I was provided was a 2023 Ford F150 XL Sport (~19 mpg downhill with the wind at its back). Since the ONLY reason I purchased this vehicle in the first place was to shuttle my elderly mother back and forth to doctor appointments, surgeries, etc. this was NOT an equivalent exchange, as I had to lift her up like Simba from the Lion King to even get her in the truck (a painful situation for her). [one month later] I am still waiting for my vehicle to be returned to me, despite being in constant contact with the body shop at Lithia Springs Ford and fully aware that it was ready for pick up on 2/1/24. Absolutely minimal communication from Wade Ford (if any at all without me initiating it) still barely an apology (I had to call the service manager myself at which point a half-hearted "sorry" was spoken) and I only received a 10% loyal customer discount for the whole ordeal. I have spent almost $200 to keep this truck fueled during the month I have been driving it and I'm certain that Wade Ford will expect it to be returned to them with fuel in it. If I could give 0 stars, I would. I cannot speak to the sales team here, but if you require service or maintenance, take your vehicle elsewhere as they are highly likely to damage your car, or just take their time while they twiddle their thumbs. 0/10 will never do business here again."

"The whole process was quick and easy. Well. As quick as it can get. I’ve spent many an hour at dealerships, while the sales agents are “Crunching Numbers”. But Desmond, my agent at Wade ford was upfront and all Negotiations were resolved in a sensible manner. Got a great appraisal for my trade-in and walked out with a New 2024 Maverick Hybrid in under 3hrs or so. All on a Friday evening."

"Easiest online sale ever! I asked to communicate via text only because I was working, and had many things going on. The dealership respected my wishes, didn't harass me, answered questions and didn't try to haggle. We agreed on an out the door price, they communicated with my credit union, I had a check cut and drove to pick up my beautiful new Bronco all in one day! This team is amazing! Wonderful experience from start to finish. I can't recommend them highly enough. Thanks to Gail, Thomas and Phillip...top notch sales team!"