30A Vacay 316 South Co Highway 83 30A Vacay, Santa Rosa Beach, FL 32459

"We go to Rosemary every year and this was BY FAR the worst experience we ever experienced with a property management company in all of our travels. I’d give it zero stars if I could. Let’s start with the lack of courtesy and information from Ms “Jade” when inquiring about possible concierge services. Don’t offer concierge services if you’re not going to provide any. Then by far the worst part was helping us gain access. We have a young child who naps everyday and I asked if we could have an early check in to accommodate his afternoon nap. Answer no. I’m literally parked in front of the home and maid leaves and is done two hours before check-in. Another call/email, Jade responds with checkin is at such and such time and maid is still cleaning. Literally lied. At this point my head was about to explode after being completely lied to that maid was still cleaning, when I watched her leave and drive away. Anytime I’ve ever had a rental unit ready, I’ve been granted early checkin. Utterly insane. If you treat your clients like trash, you can rest assured I will make sure everyone knows what a disgrace 30a vacay is. Go 360 Blue etc, they care about their clients, not these clowns."

"Our family has booked with 30A Vacay for 4 years in a row in the Santa Rosa Beach area. The property management resolution to issues and communication has gotten progressively worse. I suspect they have grown too fast and don't have the capacity and seemingly the willingness to properly address issues. Good luck to you but we will never book with them again. And if 30A Vacay is reading this know that I have filled out your own surveys with detailed information and never heard anything back. So don't try to say I didn't go through your channels to communicate."

"We had several issues with the property as well as the communication with the property management team. We rented this home months in advance and prepaid for the pool heater knowing the time of the year the heater would be necessary. One would think that management would make certain the pool heater was operational well in advance of our stay-unfortunately we were informed the day of our arrival the heater was not working and "beyond the control of property management". I found fault with that excuse and questioned what their policy was if the home hot water heater was not working upon our arrival--the response was less than noteworthy since they had no response to my question but only inquired if there was a problem with the hot water heater. By the way the house of 5 bedrooms and 4 baths had only one 40 gallon hot water heater and certainly did not provide enough hot water for everyone (9 guests total) to take adequate showers. Therefore, we will not be recommending this company nor the property 42 Beach Walk Lane in Santa Rosa to anyone now or in the future. I do not pretend to be an authority on customer service but I have experienced enough in my 70 plus years to know good from bad and in closing this was "bad"!"

"Cons: First night at our rental there was a huge roach on the wall behind our bed. We saw two more throughout our stay. The dryer has to be restarted at least 3 times to get your clothes dry. SEVERAL spindles broken on the front balcony. Not even connected on the bottom of the spindles, you can imagine my fear when my two year was outside and we realized that! He EASILY could have fallen from two stories onto concrete. “5 minute walk to the beach” is most definitely more like 10 minutes, so we sadly had to drive to the beach each day. Very misleading, we would have never booked here had we of known the walk was much further (we had two babies with us). Pro: Good water pressure in shower. Bedrooms stay good and cool since they are on the first floor. That’s about all I can think of."

"Pros: This property management company has some great properties to offer in paradise. I love the 30A stretch in Florida, the beaches are amazing and the area is safe and chill. Cons: If you need anything from 30A Vacay, good luck to you. I am leaving this review on Google, because 30A Vacay will not share my honest review on their website. They sent me an email asking for a review and they never posted it. We stayed in their properties in 2022 and 2023. In August of 2022 we stayed in unit 4B and it was a dream vacation at Blue Mountain Beach Villas. We found the reservation by chance and took a chance. We loved it so much that as soon as we got home, we booked for May 2023 for our family of eight. We got 2 larger units, unit 4A and unit 15. Four of us would be in one condo and four in the other. We could have gotten a house somewhere else on 30A but we wanted the kids to experience the vacation my husband and I had in 2022. 5 hours into our 8 hour drive we get a call from 30A Vacay. Jane tells us she has bad news. Unit 15 has a problem with a door and it would be unsafe to let us stay there. She had been promised that it would be fixed before we arrived but it would not be. She had found us another property, 134 Dogwood in Seagrove, but it was not big enough for all of us. So, half of us would stay at Blue Mountain Beach Villas, on the beach. You are literally on the beach. The other four of us would be in a beautiful property that is not on the beach and also a 15 - 38 minute drive from Blue Mountain Beach Villas, depending on the traffic (it is Memorial Day weekend). I cried on the phone with Jane. I was devastated because our family would not be together. Jane was sympathetic but ultimately, she provided lodging. As I cried, she said she would speak to her manager about finding something for all 8 of us. She never contacted us again regarding new lodging. When we arrive at Blue Moutain Beach Villas, we walk around the building to beach side, we immediately discover we had been lied to. Unit 15 and several other units were in a state of complete renovation. The exterior walls were demolished and covered with tarps and there were piles and piles of construction supplies everywhere. I texted Jane and told her that we felt deceived about Unit 15. She said, and I quote her text, "It had been blocked for HOA since May 11 and they had been informed that it would be ready for guests by May 27 but unfortunately has been delayed on their end." So, Jane straight up lied to us on hour 5 of our 8-hour drive about the "door that would not lock". Obviously, 30A Vacay did not take into consideration that we were a large group and had two condos rented at Blue Mountain Beach Villas when they were troubleshooting us (unit 15) but forgot I had rented Unit 4A as well. From the point of arrival at Blue Mountain Beach Villas, managed by 30A Vacay, property management dodged our phone calls and texts, lied to us when we asked direct questions, or ignored us. I know the situation was bad, but they could have avoided it all by being HONEST from the start. My entire gripe with 30A Vacay is that they KNEW that unit 15 would not be ready for our arrival days, weeks, or maybe even months before my family was due to arrive. If that demolition happened even 1 day before I arrived, and it did not, they could have called me before I left home. They should have been honest...and given me options. I know that things happen with rental properties; storms or hurricanes, infestations of termites or pests, remodeling, etc... They should have let me cancel, canceled on us, found somewhere for my whole family, BEEN HONEST (honest even when they were calling me 3 hours before arriving), so many things should have happened that did not. I would like to leave comments about the good stuff but there is limited characters available for reviews on Google. I will leave good pictures and the bad. 134 Dogwood was amazing (replacement lodging) Unit 4A BMB was good or we would not have visited for the 2nd year in a row. see my yelp review where I have more info"