Domino's Pizza

"This is the second time this store has delivered poor quality food as well as service. I always do pick up. The first order was a week ago 5 topping large crunchy thin crust. When I arrived at stored I was told they were out of green peppers , and a free pizza had been attached to my account via my phone # . I got home , no peppers,NO bacon , and No free pizza attached to my account . Paid for food I didn’t get and I was lied too by an employee. Fast forward to tonight. Ordered two topping medium crunchy thin crust. Picked it up ,checked in front on them. There are maybe 3-5 pieces of mushroom/ bacon on the entire thing. They said , we are in bacon shortage and are told to do that right now. Long story short , I will not be returning to the hickory flat dominos. I will recommend the crabapple location however . Phenomenal service . Follow the money !"

"All the recent bad reviews you see are true. This place has gone to the dump. It was my go to location for years, but now I am done with them completely. We have had several issues with the food quality as well as them not even starting the pizza when the tracker says it's good. Last week, I check their time estimator and it says a pizza should be ready in 13-23 minutes. This was perfect, so I place the order. Only immediately after placing the order does it tell it it'll be ready in 50 minutes. This is not the first time they have told us something similar and it was not even started by then, so we were not willing or able to deal with that. I try to cancel immediately, but you can't online. So I call the number, and you get a stupid call center. Finally I get transferred to the store and put on hold endlessly. I tried three times to call them, as did somebody else. They can't be bothered to answer the phone here. Luckily, I selected the "pay at store" option so I wasn't out any money. If they want to waste their money by giving inaccurate times until after purchase, and then being unable to be reached, that's on them. Don't waste your time or money here. Wouldn't be surprised to see them go out of business, they are just that bad now."

"Used to be a great location no complaints. Here recently this location has been absolutely terrible. This is the second time this month we have ordered from this location and I can’t even describe the level of chaos and disorganization that goes on here. Both times we showed up for our online order for our pizza to not even be in the oven at the pick up time. The app said we had 1-3 minutes left for our estimated pick up time, however our pizza was still in the “prep” phase of the tracker. We arrived for our order and this time we were told we can come back in 40 minutes to pick it up after already waiting the original 30 minutes estimated on the app. They also don’t answer the phone at this location. I have never had any issue with ordering Domino’s except at this location. I’ll never be ordering here again. The Domino’s on Riverstone Parkway is always correct on order time estimates with hot fresh pizza made right. Or hit up the Papa Johns across the street."

"Look, I despise writing negative comments because we are all human, I get it. If you're going to order takeout, everything is smooth as silk. Food is correct, and done on time, and staff is friendly. Even the drive there is great. But delivery? Yeesh. Twice I've tried delivery, the first time I didn't get any updates and my food took 45 minutes over expected, to which I went and picked it up anyway. And tonight, where I ordered a pizza with various toppings and was delivered a plain cheese pizza. It's good, they cooked it good. Now this wouldn't be a problem if they ever decided to answer their phones. I've spent over half an hour on hold with this store. I can probably recite the repeated advertisement by heart. Do takeout, enjoy the drive there and back, don't bother with delivery."

"We will not be purchasing from Domino’s in the future… Ever. The last few times we ordered online the pizza appeared to be prepped or even sometimes in the oven and an hour later there would be no update. Last time I called the manager said she didn’t have any drivers and did our order again and we got it very late. This time when we called an hour after the order was received, we were told that we had a very long way because they only had one driver yet nobody had told us there was a long wait time so we elected to pick it up & actually receive our food in a timely manner. When we got there, all of the coupons we had in place were erased and it cost more for us to pick it up than it did with the delivery fee and a nice tip. Therefore, we will not support dominoes again."