Marco's Pizza

"If I could give a negative stars I would, went to this location got my pizza and went home and they gave us someone's order not mine so drove back to the store to have them remake my order, when I got there none of my order was made then they hand me 1 pizza and said have a good day and I was like I am missing 3 more pizza then they made me wait another 30 min for my other pizza. Very unprofessional this needs to change."

"This used to be a great Marcos then went downhill over a year+ ago. We keep trying to see if things improve and they actually get worse. Poor management and no quality control. I went to watch my order being made because it seemed like untrained staff it is exactly what you'd expect and nobody checks order quality. It's frustrating to see what should be a simple business to run, be run into the ground. There is a great Marcos on Holly Springs! which isn't too far away, order from them instead and pickup. And this message is for the franchise owner, you need a manager that has an eye for quality and puts in the effort to train the staff. If you can't figure out what a good pizza looks like I'll come down there and run it for you."

"I order from Marco’s often but this time was the worst experience EVER!! I ordered almost $50 worth of food for curbside. I pushed the “I’m here” button they sent when I arrived and waited over 10 minutes and no one came so I called after watching the front desk workers dancing around and at least 5 other people standing around. Not to mention, there were multiple people working with shoulder length hair and it not restrained ! That’s against health code!! The person on the phone said their button isn’t working. I can understand technology not working but a notice would be nice. Also, when she brought it out I asked if all of the sauces we ordered were there she said yes. Glad I checked!! NOT A SINGLE DRESSING FOR OUR SALAD was there and we ordered double for the family salad! I went in and asked for it and asked for replacements for my ranch that was hot after being placed in with the hot items! She said, “ you can go get the other ones and I’ll replace them that’s how we do it” other places would say sorry and replace them and not have new walking in and out FOR A CURBSIDE ORDER!!!! I asked for the manager’s name she said Mariana. I asked her named and she gave me the same name. I said so you’re the manager and she said yes. I asked if this level of service was acceptable to her and she said if I didn’t like it to bring my order back in and she’d refund the order!! I will be contacting the General Manager!!"

"I enjoy Marco’s pizza, but I have had to discontinue purchasing and having them delivered. I selected the option of no contact delivery and have been told this store won’t honor it by multiple drivers. I will no longer risk my health for you not to honor what you offer. Too bad because you have a decent product just not people who are educated enough to understand why this was still needed. Edit Dec 11, 2023: As the owner below requested I attempted to contact them through Facebook. Literally NO WAY to do this. Until there is open communication lines with this place my review will stand as is. I have taken my time as a consumer to work with the location. Once again they may say one thing, but actually making things right is not happening."