Arby's

"Waited in the drive thru for 20 minutes. Then once i placed my ordered and paid they told me to pull up..waited another 8 minutes. After all the waiting I was expecting my food to be hot and fresh. I ordered the classic roast beef sandwich and curly fries. I live 5 minutes away. When I got home my sandwich was barely warm and my fries looked like I got all the left over crumbs. Not one curly fry in the bunch. If I would have been feeling better I would have taken my food back. But instead I heated up my sandwich and I picked through the fries and found a few pieces that were eat able. Worst meal ever.. would not recommend this place to anyone."

"It's Arby's what more do you need to say. This actual location is fairly well staffed and they're very helpful and friendly. But I don't know that I've been doing Arby's that I didn't like. It's all about the meat! And damn they do it right."

"All I can say is that I love their Mocha shake. Didn't like how the lady just put my shake on the counter and walked away. I had to get another employee to get me a straw."

"I went through the drive through around 7:30pm on August 31 and ordered three different sandwiches and three sides. Upon arriving home with the food, discovered one of the sandwiches had cheese sauce that wasn’t ordered (hubby CANNOT eat cheese) and one of the sides was missing. There were no napkins, no sauce, and no receipt. I called and spoke with Travis, and he told me I could get the entire meal replaced the next time I was in that area (near where I work, not near where I live) as I was unable to return that night. Returned tonight, Sept 2, around 7:30pm to get my replacement meal and spoke with a young lady who said she was the “boss”. She asked for my receipt, which I explained wasn’t provided with my order on Thursday. She then tells me she’ll only replace the incorrect sandwich and I’d have to pay a discounted rate for the rest of the meal. That was NOT what I was told would be done to correct their mistakes! As I couldn’t afford to pay for another meal, that was unacceptable. My family can only afford to eat out once a month. It’s a special treat to get takeout food and sit down as a family without needing to do the work of cooking and cleaning up. I had to make my husband sometimes else to eat, which defeated the whole purpose of getting takeout!! The entire experience was frustrating and I feel I was lied to about how this was to be resolved. If, as the “boss” said, this establishment can’t do any better than what was offered to me tonight, retraining staff needs to take place at the bare minimum. If my order had been correct to start with, none of this would have been necessary. Lying to customers is NEVER acceptable. All I can say is I’m exceptionally disappointed with the customer service. Do better."

"I ordered takeout, a giant roast beef. I received a small version of giant roast beef, more like a regular roast beef. The bun looked smaller than my previous order, thin, not quite as full and fluffy."