Lao Feng Xiang- LFX Jewelry

"Horrible experience with rude manager and staff at the location. There was a new employee was trying her best to help us out. We understand she may be lack of experience but full of good intentions and value customers. We are being patience and trying to make the deal work. In the middle of buying 3 gold pendants, the manager voice his concern and told the new staff if she wants to help us that she should do it after the store hours. (Our easy request was just using a tie a golden pendant to rope necklace- no fancy braiding is necessary.). Unbelievable that the manager would handle the matter in such an unprofessional matter. Avoid this store at all possible costs."

"This is an updated very positive review of Lao Feng Xiang that reflects my honest experience at the store recently and also in the past. I recently wrote a very negative review, but upon re-considering I have decided to put an HONEST 4 star review and share my thoughts and also my recent experience here and hopefully this review will help the store address some issues that can only improve the shopping experience for others and increase sales at this amazing store. The jewelry at this store is manufactured using a new technology called electro forming, which is why every piece you see here is perfectly manufactured using 24k gold. All of the unique designs on display here are one of a kind. I have been coming to this store for almost a year now but I have not yet purchased anything. This is because I have been waiting to see if anything would arrive at the store that matches the rest of my jewelry, and I was patiently still looking. For the past 7 years most of my 24k gold jewelry has been purchased from LukFook next door to Lao Feng Xiang. This time I wanted to be a Lao Feng Xiang customer. When I came into the store a few weeks ago wonderful sales girl showed me an amazing 24k gold ring that weighed 18 grams. I really wanted this ring and I promised to come back the next week. At the back of the store the sign said that they close at 6:30pm, so the following week when I arrived at 6pm fully prepared to buy the ring I was surprised that they wouldn’t let me in and instead said that they were closed! It is important to understand that not every customer is coming to Lao Feng Xiang to waste the time of the store. Sometimes we are not ready to by on the spot because the item we need to buy is not yet in the store. So we keep coming to the store because there is always a chance that there are new pieces that might be what we are looking for. This was the case with the 18 gram 24k ring that the sales girl showed me. Also if the store hours says that they close at 6:30 pm and we arrive at 6pm it is very confusing. The manager understandably for angry with me because I was knocking on the door trying to get in because I wanted to buy that ring. As a result I was not allowed to shop at the store anymore, because of the review I wrote at the time, reflecting my experience at the time. It is here that I want to point out that I do NOT like writing bad reviews. It can hurt a business. That is not my intention. I only want Lao Feng Xiang to succeed and this is why I have updated my review. I SINCERELY believe that when we, the customers share our real-life experiences it can only help a store in improving the experience for the next customer. As such I wish Lao Feng Xiang the all the best, they are a GREAT STORE with amazing staff and beautiful jewelry"

"It was a great shopping experience! The manager and all the staff that I met there were all friendly and helpful. Thanks Lao Feng Xiang for their high quality jewelry, and thanks Elva for her professional recommendation and help. Fell in love with my jadeite and nephrite pendants from Lao Feng Xiang!"

"Jenny was our helper. She was very patient. Let us tried what we wanted. Explained how the pricing works... in the end, i can tell the price was very fair. With Thanksgiving special. Not the biggest gold selection but still nice. They said it was because of covid times. They havent gotten a new shipment of stuff yet."

"I walked in to this store today looking for wedding bands and when I entered there were two young ladies doing some sort of paperwork in the corner. I stood around for several minutes and no one even acknowledged me so I took a seat and waited another few minutes until an older salesman finished with a male and female customer he asked if I needed help at which point I told him that I was looking for wedding bands. He then sat down and started doing paperwork as if I wasn’t even standing there. The staff looked at me as if I was going to rob the place. I am a police detective and will not be treated that way and I advise ALL New York police officers especially at the 109pct to never ever set foot in this place let alone spend your money there."