Zales

"I came here at Zales in Astoria during Christmas. I was shopping for my mother and I didn’t know what to get her so I was really indecisive on what to get her. The store manager Courtney was the one attending me and she gave me an insight on all the jewelry they have and different prices that fell under my budget. She was extremely sweet and kind that I almost felt like I was asking a family member for help and advice. Just by being there I saw how she would talk to her fellow employees and it seemed like a comfort being there and working there. Customer service was amazing because they even offered me a protection plan where in case if I were to damage the diamond on the necklace I got my mother it would be free and it’s lifetime so just pay once and then get a lifetime of repairs. Overall the employee’s and the manager herself treated very fairly and with respect showing me my options and helped me get the gift I got my mother and she loved it. Most definitely will shop here again and ya should too. Happy customer!!!"

"The team at zales in Astoria is wonderful! They always help me to find the perfect gift for any special occasion. I’ll be back soon for Valentine’s Day gifts. If you are looking for a friendly and helpful staff, zales in Astoria is the place to shop."

"This location is terrible.. on top of scamming you, the employees that work here, including the so called “manager”Corntey, and excuse me for describing them like this but unfortunately i was not able to get their names cuz of such terrible customer service skills they have, but this other short light skin fat girl with brownish blondish hair, and this other dude with a curly black fro who acts like he got more sass than any of the other girls there.. he gets you to do a credit run and tells you it’s not a hard pull when it def is a hard pull cuz it showed up on my credit report.. and then when you deny them from getting a stupid protection plan, they tell you that if you don’t get the protection plan you will end up paying more money in the long run when you come and try to get it fixed. Meaning they will make you pay to fix it, only to find out that when it comes back, they didnt really fix it correctly, so now you have to go back once again, to pay once again, to get it fixed, once again.. Smh crazy!! They all have terrible customer service skills. Extremely rude and obnoxious and ghetto af.. but i mean that’s what you get when you hire a bunch of ravenswood and Astoria project crack babies.. don’t even know how any of them have jobs! Stay away from this location! Read the reviews! They are there for a good reason!!"

"Courtney and Ramen were very knowledgeable and polite. I am definitely going back there for my next watch. It was a great experience"

"I had a lovely experience at this location, I wasn’t really sure what I was going to get since I was gift shopping. But associate Shawn was very helpful and we looked through what seemed like the entire inventory until I found the perfect piece. Will definitely visit this location again."