Chandler Andrew DDS

"They do not verify any benefits. They simply perform services without letting you know in advance. When questioned about this they simply say it is your responsibility. They also told us that our coverage changed mid-year and that was the reason for the charges. We only learned they do not verify benefits after insurance company reviewed and showed they did not verify anything. So if you use them make sure you request services to be performed before they are performed and verify yourself. Otherwise you will have unexpected costs. We took our children here twice and both times had unexpected costs because they verify nothing with insurance. We will never use them again. Staff simply state they do not have the resources to verify. They perform services and see if insurance covers the charges. This is a poor business plan in my opinion to retain patients."

"I never leave bad reviews for companies, but we’ve had a bad experience with this office since day one. Not only did Dr Chandler mock my toddler and tell him to “stop whining” on his first dental visit when he was scared, they also just sent me a bill saying FINAL NOTICE on payment and “60 days”, even though I’ve never received a bill. On the statement it even shows that they just got the final adjustment back from our insurance company on September 23rd (today is Oct 5th). When I tried to call today to pay, they told me nobody is there on Fridays who can accept payments and I’d have to call back next week. (Pro Tip: Don’t make people who are trying to give you money call back.)The staff who answers the phone has been rude each time I’ve called. I don’t get it.... why work with kids if you don’t like them?"

"Dr. Chandler is very rude and very impatient. I will NEVER take my kids there again. I do NOT recommended. But let me say his assistance was great.Thank you for your kindness and patient you showed my daughter. Pray that you continue to prosper. ,,"

"We had a terrible first time visit at this office. My six year old, who is frightened of x-rays/afraid she will gag (because she did at our prior dentist), was referred here because they would better be able to handle our situation (even mentioned that they may be able to mildly sedate her for the process). Long story short, she refused to allow them to do the x-rays, and we were told by the woman attempting the x-rays that we'd have to "do it Dr. Chandler's way".... he barely spoke to or acknowledged my daughter, reamed us on no gummys, capri suns, etc... (added sugar should only be given during meals- so I guess I'll feed her cupcakes for breakfast.... note my sarcasm). He tried to force her into the x-rays- she cried and became even more anxious. I had to exit the building and leave her with my husband because I was so upset with how they were handling her. In the end, she wouldn't allow the x-rays to happen because she was already so worked up. We will definitely not be return customers to this office. I'm looking for a pediatric dentist who actually seems interested in children and helping them feel comfortable."

"I took my daughter here for her annual exam, she is two years old. Dr. Chandler was very friendly and offered very great advice to what to expect for her age. She had no issues and was very well taken care of. I would be going back, but I will not in the area during her next appointment window."