Peoples Alliance Fed Cu

"Absolutely horrible customer service. This is a bank that rarely picks up their phone if you need customer service. Rude customer service reps who act like they're doing you a favor when performing regular servicing to your account. Also had an employee lock the door in my face when getting there a minute prior to closing time to make a payment. Horrible place to do banking."

"Extremely poor customer service. Two weeks ago, I emailed someone in the loan department. Never received a response. Called the checking dept, regarding a different matter today and also mentioned the lady in the loan department never responded to my email, please ask her to call me. Of course, she never called me. She emailed me instead - two weeks later regarding what I previously asked her. I emailed her back saying your response time is horrible. PAFCU is a waste of time! They are currently making a lot of unnecessary mistakes."

"Unbelievably inconvenient. Previously had an auto loan with them that was paid off early and was looking into purchasing another vehicle to replace it with. Figured stay with the same bank they offer a great rate. Loan process required several drives to branch during my work hours because they couldn’t submit the loan application correctly on day 1 with the correct amount of $$ down. one of the “ remote analysts” couldn’t view my app for a WEEK, had to consistently call to see if anyone had even reviewed my application yet.. all for a PRE APPROVAL. Just so they could come back And STILL get the application wrong. Must’ve explained I was putting over 20% down several times. Gave up and Bank of America gave me the SAME rate and term approved in LESS THAN AN HOUR. Wouldn’t recommend this place if it was the last bank on earth."

"I have purchased multiple cars in my life. Applying and receive a loan has always been no problem has taken no time at all. Until I decided to try and get a loan through PEOPLE ALLIANCE. This was the worst experience I ever had on trying to obtain a loan. It took 5 days to absolutely get nowhere with these people. They may offer good interest rates but good luck trying to get the process taking care and it’s not worth the headache. I’m so happy I decided to go through another bank and get a loan and guess what it only took a matter of minutes! So happy my money is not going to them!. If you were smart you would never apply for a loan here."

"Been member since 1997 service has declined. They do not seem to care anymore whether they get your satisfaction or not. They never call back or follow up on loan applications unless you hound them. They easily place the blame on someone else. My credit scores have improved yet i got denied . Ended up going to another credit union and had loan in minutes.guess it is time to move on."