Hillside Hotel Queens

"I'm taking them to court at long last after a miserable night of being scared in the room while the police were just outside my door trying to break into an adjacent room. The banging and calling out " come out of the room!" by the police sounded as though it were my door. The room itself was freezing because of a broken heater and when a man came to investigate he was creepy, asking me if I was single or if I had a sister. I was running a fever and sick or I would have left. I didn't feel I had the strength or financial resources at the time to get to another place so late. I was very reasonable and understanding with the hotel who claimed I would get , at the very least, a good chunk of my money returned to me, but all I got was the run around. I'll be filing in court this week."

"Nasty, very very nasty, the towels were dirty, the room was filthy, the sheets with stain, the carpet was full of dust and you have to pay over 180 dollars for a tiny room,the tv wasn’t working and they charge you extra 20 dollar for every hour for late check in. I was asking for the refund because I didn’t want to stay and the guy in the front desk told me that I can’t get not refund so I had to stayed against of my will, run run run do not go to that nasty place. Ps not parking at all."

"The worst place and Customers service I've ever Experienced. The room was nasty, made complaints and nothing was done. Bein it was late and we were tired, we slept. When morning came, we made a complain, and the female was So Rude, Nasty and VERY UNPROFESSIONAL. I would Never Recommend anyone to stay there. It looked like a Homeless shelter. Not a good place to relax. I had to take my disinfect out my car to clean the bathroom. Unsanitary!!!!"

"We stayed in two different rooms. Both rooms were dirty, dingy, cigarette burns in the bedding, sticky carpet/floor, etc. Took cold showers due to no hot water. The first room had BLOOD stains on the ceiling. We alerted front desk the next day and they checked the room and even took pictures. Then they moved us to a second room that was just as dingy as the first. When I called the 3rd party vendor we booked the room through to get a refund after we had completed our stay (did not want to cause a fuss while staying there due to fear that hotel staff or guests put the blood on the ceiling. No way of knowing and fearing safety). We were unable to get a refund due to hotel refusing to give us refund despite showing the proof of the blood on the ceiling. Do NOT recommend as not only are the rooms a biohazard but hotel does not care to make it right. Customer service is trash. Worst hotel I've ever stayed in."

"This was the most horrific hotel experience I have ever had. The room was freezing because the person who stayed there before me opened the window to smoke a cigarette. The window was unable to be closed properly and I slept in a 40 degree room all night. I used two towels as blankets because they didn’t have any. The room was filthy and disgusting. There was cigarette ash all over the counters and an actual cigarette bud on the floor when I walked in. Everything was sticky and you could tell the room hadn’t been cleared. The sheets were stained. I got in at 7am from JFK and booked the 4 hour stay so I didn’t have to pay the full price. At 10:47, the front desk lady banged on my door, woke me up, and said I needed to leave the hotel or pay for another night. What an awful experience."