Arhaus

"Store not like it used to be years ago. Saw a chair at Costco for 299 their price was 2500! Same exact chair!!"

"High end furniture store but limited in display pieces. Kelce (sp?) was knowledgeable and accommodating. Didn't find what we were looking for but would make the drive from Brockport if future needs dictate."

"I don't write negative reviews, I like to promote businesses, but this one did us dirty and I want to prevent this from happening to others. After reading other reviews, this is not an isolated incident. I didn't realize how painful buying furniture was until I walked into Arhaus. The sales associate we worked with throughout the process made several mistakes during the ordering process, keeping forgetting our order, kept telling us she was busy. It was an extremely painful back and forth. It took weeks for her to get back to us, finalize details and get it submitted. She made several mistakes along the way, which I kept ignoring. I didn't realize someone could make that many mistakes. In addition, the financing is completely screwed up after we exchanged an item, they lied about the plans leaving us with serious issues. I will never come back to this establishment, the manager was not helpful in anyway. I called head office and they were appalled by the behavior. When you walk in, NO one offers to help you. I'm not sure what kind of place wants to act so cold and distant towards paying customers, it is disgusting."

"I regret to share a recent disappointing experience my husband and I encountered at Arhaus.Over the years, we have been loyal customers, both in-store and online, and have generally had positive interactions. However, our recent visit left us disheartened, prompting me to provide this review. We visited the store with the intention of returning four boxes of lighting fixtures that we had purchased online. Admittedly, we may have overlooked the store's policy regarding returns for online purchases, but we were taken aback by the treatment we received from the staff upon our arrival. Unfortunately, the initial lack of greetings and the evident annoyance displayed by the staff as we entered the store set a discouraging tone for our visit. The manager informed us that the store typically did not accept returns for online purchases but suggested that he might make an exception given our presence in the store. Regrettably, he subsequently reversed his decision, stating that we needed to arrange the return ourselves. Having worked in customer service myself, I appreciate that challenging situations can arise. However, this situation did not warrant the dismissive treatment we received. We were not given the opportunity to express our disappointment before being promptly shut down, leaving us with no choice but to leave the premises. While I understand that adhering to company policies is crucial, a simple display of courtesy and a polite response would have sufficed. Our initial intention had been to browse and potentially make additional purchases, but the way we were treated hindered any opportunity for us to consider this. We left the store without the staff even offering to set aside our returned items or inviting us to explore their products further. In the realm of exceptional customer service and considering the long-term success of a business, ensuring a positive and welcoming environment for customers is essential. Had the staff taken a more customer-centric approach, we may have walked out of Arhaus with additional purchases, as we had initially intended. Unfortunately, our experience on this occasion left us disheartened and hesitant to return as loyal patrons."

"So disappointed in this company. Their customer service is poor at best. We furnished our entire house in Arhaus. One of the sectionals we purchased from them started breaking down about 2 years into owning it. The piping around the cushions opened and a hole formed in the arm. We contacted the company to make a “worry free” claim... it was denied. We went to the store for help but were told to contact customer service directly. We sent more photos to customer service and were told there is nothing they can do for us... sorry. In the mean time we went couch shopping because after 5 years this one is scheduled to be picked up by the trash. We went to Pottery Barn and showed them the same photos. We talked to the manager (Kay). She felt that a 5 year old couch shouldn’t wear like ours did. She went on to tell us that the managers at Pottery Barn help the customers directly and wouldn’t have us do all the calling and running around. She even told us that Pottery Barn recently replaced a sectional for a customer in the same situation as us when the couch started breaking down prematurely. We learned our lesson the hard way and would hate for this to happen to someone else. Update : I emailed Arhaus after they reached out to me on here asking for my order number. They never got back to me. I’ll add the photos I sent them to my review."