Tops Elmwood Plaza

"Horrible customer service today with unnecessary blatant disrespect at self checkout. Young dark haired young female treated my poor disabled father like a common criminal and made what made what should have been a quick shopping trip into a ridiculously long ordeal. She insisted that he didn't scan items, which he did as requested but refused to void the second scanning of said items, even after seeing that it was obvious that the total of the small order was obviously much higher than it should have been , therefore making him stand in a somewhat long line to have it remedied, and blatantly and rudely refused to get a manager. Instead she had a security officer come over, drawing unwanted attention to something that absolutely should have been handled in a much more professional manner."

"Usually clean, adequate carts, and merchandise is stocked. Turkey salad at the deli is awesome! Staff are always helpful and go above and beyond. Never enough cashiers and they close the self-checkout lanes in half randomly. Lanes are roped off in the evenings and security is visible. Parking lot was repaved in 2023. Entrance doors are finicky and several times I came close to bumping my nose before they opened."

"My home tops. Always stocked and has everything I ever need. Been shopping here for years and I’m that time have had 95% of staff be friendly, helpful and of above and beyond. The other 5% should not be in retail. The only thing that bothers me is your cashiers stand. Give them a chair like Aldi’s does. No one cares if they sit down"

"An acceptable level of care is taken on food presentation and facing products and displays. Employee interaction was not negative. A plus. Cleanliness in a grocery store is key and unlike some other Tops locations, they maintain. If, despite pricing, you choose Tops, this location would be a satisfactory representation."

"Beautiful place, if you're going on winter make sure to bring your coat because it's freezing."