CVS Pharmacy

"We have been coming here more often after our usual CVS store closed down. Everyone here is attentive especially Ruby, she's has always been so helpful and friendly. Her service is fast and reliable. Please keep up the excellent work! Only one thing I wish is that we could do return at this CVS. It would be much more convenient."

"Terrible experience with Ursula! Does CVS Pharmacy condone it's team members being Unprofessional, Unfriendly, Rude, Abrupt and Condescending? Hopefully not and that's why I'm taking the time to write this survey. Until tonight, I have had a very pleasant exchange with this pharmacy's employees, for many years. I have even done multiple thankful surveys for the great experiences I have had. Ursula is a very unfriendly and arrogant person who should be retrained to deal with customers in a respectful manner or not be at that counter at all, PERIOD. It all started when she told me that my prescription was cancelled because it was over 14 days old. I told her I received my notification about 5 days ago that it was ready. Ok, system error or something along those lines. No problem for me. She said to wait 15 minutes for it. O.K. no problem. However, maybe an apology would be in order from her on behalf of CVS instead of that feeling she gave me that it was my mistake! There are professional ways to handle every situation. As I waited I picked up a few things at Target. When I came back I asked her if she would be able to ring up the items I had and she fired back at me with, "I'll take care of you after I'm done with him!" WOW! Nasty and unpleasant tone of voice. I told her that I wasn't asking her to ring me up now. She embarrassed me in front of the other customers and the Pharmacy employees talking to me like that out loud! Obviously she was with another customer. I knew that. I didn't expect her to drop what she was doing! When she finally came to me I told her that her attitude was unnecessary and that I didn't complain about my prescription being cancelled and having to wait around. She then, condescendingly tells me that she's sorry "if I thought" she had an attitude. I told her if I thought? So, you don't have an attitude, it's just me? Very tricky way of apologizing without apologizing. Again, Just straight up an uncaring attitude and super unprofessional situation for any costumer to be thrown into. I then asked her for a survey receipt which she was not going to give me. I hope action will be taken. I don't look forward to dealing with her in the future."

"This pharmacy isn't efficient in processing specialty pharmacy orders. I received injections that are supposed to be refrigerated and they didn't store them as such even though the box they are shipped in is clearly marked as perishable."

"I had a 5 PM appointment for bivalent Moderna vaccine. I was coming from work in the Bronx, and traffic leading up to the Whitestone Bridge and on the bridge was horrific due to an accident on the bridge. I was afraid that I would have to reschedule the appointment. I arrived at the CVS at about 5:45 PM. and there were two people checking in ahead of me, also late due to traffic conditions. The pharmacist cheerfully checked us all in, administered the vaccines, and had the cards waiting for us after the 15-minute post injection waiting period. Excellent customer service!"

"I’ve never felt so attached to a pharmacy as this one. Dorothea, Andre, Ruby and team - always a bright smile and an affectionate hello - they treat you like family. Update: years later, still my fav pharmacy in the whole wide world. In fact Dorothea just called to ensure I requested the right medication for refill. The CVS team here is absolutely one of my happier constants in this world."