Kinney Drugs

"I was visiting from out-of-town and had a script called into Kinney. I called the next day to see if the script was ready, and cycled through their phone system 5 times without anyone picking up. I drove there to find that there were 6 staff in the pharmacy... apparently none of them could have picked up my phone call. Despite this staffing, my script hadn't yet been filled out and I was instructed to wait. I was told that it would be ready in just a few minutes and that I'd be called up when it was ready... neither occurred. I arrived at 1:55 and had to wait until 2:55. During that time I heard several calls ring without being answered. Then, as I was checking out, the credit card system went down and I had to pay in cash. I can't recall a worse experience with a pharmacy. I will certainly never do business with Kinney again."

"Pharmacy is AMAZING when i moved here i was unsure but i absolutely trust them im from govenour family related from original owners. The store needs better management tho and hygiene teaching to employees and learning to clean the store better"

"This place is full of inept people who cannot seem to do their job properly. I came in to pick up three prescriptions and was handed a bag with my information on it. I asked if that was all of my prescriptions and was told yes. I had gotten a ride from a family member to get there as I had no other form of transportation. I get home and one of my prescriptions is missing. I have no way to get back to the pharmacy and they tell me they can deliver it on Monday, btw, it's Friday. I needed it today because I was low and would run out over the weekend which is why I tried to pick it up today. This simply cannot happen. If I don't have my medication I could get very sick or even die. They don't care or even listen properly to their customers. Now I have to try to find someone else who can help me pick up my prescription, which is so annoying as I should have had it already. I will be changing my prescriptions to another pharmacy as soon as I can. This isn't the first problem or even the third I have had with this location. I suggest that anyone who really needs their prescriptions to try anyplace else. Don't depend on them telling you the truth, they lie all the time about what they say they will do. For example, I was promised a prescription would be delivered on Friday and it didn't come. When I was finally able to get someone on the phone to discuss the situation, after about 3 hours on hold, I was told it was never put on the list for delivery. Do not use this pharmacy!!!"

"Guys are A plus man. I needed meds for post surgery on my back; these guys got me in and out in no time along with friendly faces...thanks again so much guys and gals! Great job!!"

"I've been going to this pharmacy for about 5 or 6 years. I have never really been treated rudely, they hardly ever answer the phone. I get it though they are busy or probably on the other line. It would be rude to put some one on hold to answer for another customer. A couple of the people even know me by name. These people are very busy and are stressed out just like the rest of us. I think they hide it we'll."