Watertown Urgent Care

"I wish I read the previous reviews before coming here but I had hope. The receptionist was kind and patient. But the nurse who asked me questions and the nurse who screened me would not even make eye contact with me and were very impatient. They both showed no compassion or concern. I got my results back in 10 minutes. When Robert came in he gave me a paper stating my results but did not offer any details about the results. He told me to get “over the counter medication”. He barely checked one ear and listened to my heart for 2 seconds and asked if I had any questions. Like the nurses he seemed like he was impatient so I politely said no and he was out of my room like nothing. Will not be back. Made me feel uncomfortable and unwelcome."

"Went in Yesterday, Monday around 11:30 AM. The receptionist was very kind and the nurses were okay, kind of in a rush but nothing terrible however the doctor Robert was very dismissive of my symptoms and wasn’t listening to my concerns and refused my request for a Strep & RSV test even after I explained I worked with children and was out of work until I had all negative tests. Now I get to go to another today and hopefully get some answers. Update: not even 24 hours later I’ve been diagnosed at a different urgent care with a severe sinus infection. Skip this place and go somewhere that knows what they’re doing."

"Went there for an inner ear problem. PA came in and as soon as he came in the room, he said, you probably need to see an audiologist, without even looking in my ear. Finally he took the ear instrument and quickly put it in my ear for 1/2 second and told me there was nothing wrong with my ear. Went to my own dr and was told I had fluid in my ear. The most unprofessional medical person I’ve ever encountered! Will never go there again."

"Do not go here. I brought my wife here with possible bronchitis and an ear infection. The young male doctor said she was perfectly fine and then that was it. We then saw our primary the next day and she has not one but both, ear infection and bronchitis. Worst ever. Unprofessional nurses and doctors."

"I am shocked reading all of these negative reviews. I have been coming to this urgent care for several years, and have always had a great experience. Office has always been clean, staff has always been polite and respectful. Yes most days there is a longer than I like wait time but why can't people just be patient I will be continue to use this facility ."