Tomco Auto Repairs

"this started out as a positive business relationship and ended really poorly. i had one good experience here (if you consider replacing an entire engine on a 2018 car, "good") and felt it was important people knew i received good service. i am updating my review to reflect the experiences that followed. over the past 6 months, i have given this shop over $8k to replace an engine, a starter, a battery, shocks, brakes.. you name it. i brought it in about two months ago because the car kept not starting. i was told i needed a new battery and starter, both of which i paid to replace. three weeks later, the car wouldn't start AGAIN. i brought it back in and was then told that a wire that connected to the starter (that they installed three weeks earlier) had fallen out and had to be plugged back in. they told me it would cost $178 for an hour of labor. when i pointed out the fact that they did the installation of the starter, i was told, "that was 2500 miles ago, anything could've happened between now and then". what?? i found this to be really poor customer service considering they were the ones who did the install less than a month prior and it should've been fixed for free. nevertheless, we agreed upon $100 even to get the bill settled. ONE WEEK LATER my car won't start AGAIN. this time i brought it to a new mechanic who is a trusted friend of someone i know. he did diagnostics and told me that the wire was installed totally negligently and carelessly and he had to re-do all of their work. he assured me that this won't happen again and charged me $50 including a tow/diagnostics/labor. i really wanted to love tomco but i feel like they totally betrayed the faith and trust that i put in them to get the job done honestly, correctly and fairly and took advantage of a single woman literally running through my savings to keep a relatively NEW car on the road and functioning properly. really disappointed & won't be returning."

"I spoke with Tom about an oil change- very polite and sweet. David took great care of me. He even changed the battery on my key. I'll be back."

"I brought my car to Tomco and the staff and service here is great! They got my car looked at fast while I waited and fixed. I can’t say enough good things about Tomco. Definitely trust them for all your car needs."

"I had never had an issue passing inspection in the previous 10 years I've owned this vehicle. Then I brought my vehicle in during inspection time 2 years in a row to Tomco. First year they failed me because of a windshield wiper leaving a streak and I had to pay $30 for a new pair because the inspection sticker was expiring that day. Second year I brought it in 6 days before inspection expired and they fail me for "rear brake caliper frozen". They also promptly removed my inspection sticker from my windshield despite my arguing against it being the actual rule or law. EDIT>> The owner reached out to me and explained he watched some video and there were mistakes made and he would see to it that they are corrected going forward. As long as this type of thing doesn't happen to anyone else in the future, I am satisfied."

"A BIG thank you to the Tomco family for taking care of my car! Super smooth process! My car looks as good as it did when it came out the dealership highly recommend and will do future business with Tomco!"