Tarrytown Honda Service Center

"The worst customer service as far as getting back to you with returning phone calls from the service department. They never called back to confirm chip paint, molding, broken Front grill, clips, broken when they removed all these parts to change AC harness. I was told by service writer that they were going to call me back when they review the camera footage. No responsibility taken on their behalf no answers"

"I seldom write reviews, but I could not let my recent experience with the Tarrytown Honda Service Team go without acknowledgement. Just before Christmas, my 2019 Pilot began to have issues (I will spare you the details). I took my SUV to another Honda service center near my home. After a couple of days, they were adamant that they could not diagnose the issues but would start repairs based on the “process of elimination,” at my expense! Thanks, but no thanks. They did not leave us with a good feeling, so we drove the car off the lot. Although 60 miles away, I contacted Tarrytown because we purchased the vehicle there. From the moment that my husband and I arrived at Tarrytown Honda, we were treated like family. Brandon saw us right away, took the necessary information and ran a history on the vehicle. Their first concern was our safety. Our car was taken in back and then we were introduced to Mike, a technician, who was not only professional and personable, but reassured us that he would diagnose the problems and get them corrected. Brandon called us within a day and brought us up to speed in order to be safe and to correct the initial issues. The service team went above and beyond to expedite needed parts, make the repairs, test my vehicle, and get it all completed in time for Christmas – all the while keeping us in the loop! It was such a pleasure to work with them and although not around the corner, I’ll never go anywhere else. The car is like brand new and rides like a dream. Thank you, Tarrytown Honda Service!"

"Another great experience at Tarrytown honda... big shout out to Brandon Jenchol, he was super efficient, professional and knowledgeable and got me a shuttle to work right away when i dropped my car off. He explained everything and made the appointment process as painless as possible.... they even threw in a free oil change. Thank you for being such a great service center!"

"They made my appointment. I went there in the morning and they told me they can’t look at the vehicle as they don’t have staff available until four days later. I just don’t understand why would you make an appointment if you can’t provide the service. I even told them the problem before making the appointment so they were well aware of the issue. Anyways it was not the service I like. I had to reschedule it let’s see how does it go now,,,"

"First time here and i will be returning. Brought my Passport in for a recall at 8 and done by 3 as promised. They shuttled me to and from work and Robert Diaz was an expert service advisor. No lines to check in and very clean facility."