Dave Smith Ford, LLC

"I needed my car fixed in an emergent situation due to an unexpected health issue with my husband. Bob was kind enough to allow me to bring the car in to be checked and possibly squeeze it into their very busy schedule. The car was fixed in two days and we are eternally grateful for his sympathy to our situation. Thank you Bob, and Dave Smith Ford!"

"I'll try to make a long story short...I reserved a Ford F-150 Lightning online and the process over 12+ months with Mike in Sales was good. Once the delivery date in May 2022 was known, however, I could not work out a reasonable trade-in value even working with Dave Smith himself. I ended up selling the trade in to CarMax for $7,000 more than Dave offered (!). This was a major inconvenience when I was only looking for wholesale value on the trade. Since delivery, Dave Smith Ford is a challenge to even get a response from. It usually takes multiple calls and e-mails to get a simple answer. On recalls where parts are in short supply, there is zero follow up. Much of the staff is just following a script when they do call with little to no knowledge of the vehicle they are calling about. Today I got a call about scheduling an 'oil change' on my EV truck. I have switched to doing all my recalls/service - that I don't DIY - with West Herr Ford. I'm a West Herr customer on the Hyundai side and they are actually more proactive on my Lightning than Dave Smith Ford. They sent a mobile tech to my house to do the recalls for the wiper motor and dash tray. On time and done in 45 minutes. I wasn't going to even do this review but the 'oil change' call was the straw that broke the camel's back. I don't usually do reviews unless I want to recognize good products or service. This, however, is done as a potential warning to others that your post sale experience may be 'typical car dealer' vs excellent service that some dealers actually do provide."

"Carmen is the best salesperson I have ever met! I'm 65 and had been looking for months for a Ford F150 specific color and options and found it at Dave smith ford best price low miles but was 2150 miles away... Carmen provided me with everything I needed to make an informed decision over the internet so I flew to NY from AZ Carmen had everything ready for me to sign very efficient then Matt in finance was ready very quick and easy took maybe 1 hour and I was done! Everything thing from start to finish including my beautiful 2018 F150 in magma red has exceeded my expectations! And honestly how often can you say that these days.....J. Mix"

"Someone hit our car over forth for July, we had to go through Allstate to get it fixed. They recommend this place as a preferred dealer. I have to say it was the easiest process working with this place. “Jay Jay” in the collision shop was beyond helpful. He called me and got us in and fixed up before we head back to atlanta. The turn around time was impression and so was the work they did. Within a week or less to get the parts and work done. I highly recommend this place and definitely as for Jay Jay if you need someone you need to trust. Thank you!"

"Matt and the members of the staff exceeded my expectations and provided excellent customer service. Not only did they lower my interest rates and provide a great experience, they were informative and persistent that I leave with the best knowledge and ability to move forward with confidence in my purchase. It’s not everyday employees go above and beyond their normal daily duties to ensure customers are taken care of, here at Dave Smith, they do."