CVS

"Batavia ny cvs is hands down the WORST pharmacy on the planet. They won't answer their phone, prescriptions sit in "pending" status for weeks unless you call to have them "expedited", rudest workers, and overall a headache anytime something is needed."

"Absolutely awful pharmacy! Despite having 3-6 employees behind the counter, prescriptions are never refilled when promised which is concerning since medicine can literally be a matter of life and death. A few recent interactions of note: -My employer changed insurance companies. I presented my new card to Duane (who I am happy to hear has retired!) and after putting the information in twice, he got fed up with it and told me to go back to my employer as something was wrong with it. I did so and they gave me a printable card with the same information on it, assuring me it was accurate and reflected the information our previous provider used. When I went back, there was a younger pharmacist who took the card and did have trouble with it but instead of throwing his hands up, he continued trying and eventually was able to get my information updated. He told me sometimes they have to run it a few times for the system to take it, especially with names that have non-alphanumeric symbols like mine. -The pharmacy is always out of stock of the birth control I take for managing symptoms that can be debilitating every month (I have been on this prescription since I was a teenager). I have to be incredibly proactive about making sure it gets filled well before I need it or run the risk of them being out of stock on a medicine I have been taking every month for decades. I realize there are shortages but that they can’t fill my actual prescription or at least supply a comparable brand when I have a prescription they know is coming up every month is ridiculous. -2 weeks ago when I went in to pick up a prescription that was supposedly ready, the staff behind the counter were chatting away about their weekends. When one did come up to assist me, I was informed it wasn’t ready. I showed them the text message and app that both said it was and the girl blew it off as “that’s just our automated system, we’re 6 days behind for processing”. Absolutely insane! 6 days behind on filling life-altering, life-saving medications? Perhaps they wouldn’t be 6 days behind if the employees weren’t talking as much to each other and actually working to fill prescriptions which are promised at specific times. I’m generally a very patient person, but this last interaction was my last straw. I will be canceling out my prescriptions and going to a different pharmacy. As for the store itself, I haven’t really had any problems with it aside from them now expecting you to use the self-checkout. I much prefer having another human assist me to make sure everything is done correctly and I can ask questions if I have a concern."

"Awful, if it wasn't for the fact it's the only pharmacy in Batavia that can get my meds, I would go somewhere else. Went into the store to pick up Friday night and the person ahead of me was "flagged" to talk to pharmacist, instead of asking him to step to the side and wait on the other 6 (yes six customers) they left him there and the tech walked away. She never said anything to anyone else, just walked away. After 10 minutes four of us in line left, all complaining. Not the way to run a business. Can't wait for my time to be on these meds are done so I never have to go in there again."

"The woman who answers the phone is rude as soon as she picks up, for literally no reason. She refused to call my pharmacy to have a prescription transferred, claiming that they require a new prescription from the doctor (not a controlled substance, just birth control). She said she would send the request to the doctor, but I found out the next day that the request was never actually sent. In addition, she was rude about the doctor's name and contact information, even though I had told her 3 times what she had to look up to get that. I eventually offered to give her the phone number, but why she needed that when she had no intention of calling is beyond me. Just an overall bad experience every single time we have to deal with cvs."