Norman's Auto Service 7740 Hewlett Street, Queens, NY 11040

"Google Map still shows this place as Norman's Auto but it's not. Brought my 2-yr old car here for a simple annual inspection that should have taken no time to complete. They insisted I leave my car there and come back bc I was there too early and mechanic wasn't there yet, even though it was after their scheduled hours of operation. Luckily I work nearby and they told me it'll take an hour and a half. 3 hours later, I called and they said it'll be done soon. Another hour later, they called me and said it was ready. I walk over and they were just working on it! Now there's some sort of issue with their computer system so I'm standing there waiting... After 20 mins, they pull my car out of the shop so I thought they're finally done, but no, mechanic drives my car away!! I asked the guy in charge and he said they have to take it to their other shop down the road to finish bc of computer issue. I was furious!!! How dare them take my car off their premises without my permission and without notifying me! I told the guy in charge that this is not acceptable! If I knew that was the case, I would've decided not to have it done there at all! Now I waited another 45 mins before my car returns. The guy in charge never apologized until I complained. So unprofessional! The icing on the cake was when I got into my car, the cover under my steering wheel was on the floor! Even though I had enough of this guy, I had to go back in and asked him to look at this, and he dismissed it like it's no big deal and popped the cover back in. Again, no apology, just excuses! I will NEVER come back here! Terrible service!"

"Waste of money, waste of time. Mukti petroleum service center at this BP on Lakeville and union tpke. If you have a vehicle you care about, don't bring it here. They couldn't even put new tires on my wheels without damaging my rims. Then when I complained to them they said they didn't do it but are glad to take a look at it. What a joke. Got me upset about their lack of service to the point where I had to leave a bad review which I don't even like to do. Hope the $150 you charged for the sloppy tire swap was enough for you to be happy with the way you do business. Goodbye and good luck. Never again with you guys, not even getting that overpriced gas at your station either"

"They do good work. Just make sure all the covers they need to remove to fix the problem is put back right. They charge a fair cost for parts. Labor is a bit high."

"When I called to inquire about a particular type of service, I spoke with a nice gentleman who answered my questions and invited me to bring my car in for service; so I did. The office was clean and so was the rest of the service center. The employees were nice and gave me an update on my car's status in a timely manner. A less scrupulous service center would've found something pricey to "fix" on my car, but they told me that all I needed was an oil change. I appreciate their honesty and it definitely makes me want to give them my business again in the future should an issue arise. The price for an oil change was a bit higher than I expected, but I would go to this location again for future service needs."