Five Below

"Normally, I don't go out of my way to complain but my experience with this storefront is unforgivable and disgusting. My family and I, Came in last night to get some stuff for a new tradition were starting this Christmas eve with my toddler. First, The store smelt horrible like a grow operation. There were minors in the store this shouldn't have been a thing at all. Secondly, regardless of the holidays being here or not the store was a mess things on the floor, Shelves left unstocked even with extra employees around. I literally watched two go into the back, One was training a young woman and there were two employees in the front. We go through grab what we came for and additional products. I spent nearly 100 dollars in this store last night. I am disgusted with what we found when we got home. I purchased the painless hair remover for myself, I suffer from PCOS if you don't know what that is please educate yourself. The box looked perfectly fine what you should expect when purchasing a brand new item. I took it out of the box it turned on I tried using it found it was getting hot and not working properly. I read the instructions I SHOULD HAVE PLACED THE BATTERY INSIDE. It shouldn't have turned on when it came out of the box. When I opened this thing theres black thick hair inside MY HAIR IS NOT BLACK NOT EVEN CLOSE. I am disgusted. I hope they realize beauty products are protected by the FDA and this is a health code violation. One I WILL be reporting. We live in a time of illness, I don't know what the person before me could have had. This shouldn't have happened. If someone were to return a product the staff would be fully aware stores are not allowed to put products like this back on the shelves after being returned due to the sanitary risks. I contacted corporate regarding this issue. On another note, I purchased the 6ft inflatable Christmas tree for my son when I opened the box you can tell the bottom tier has been completely cut there is only two tiers on this thing when there should be three. Again, if the staff bothered to check these items before returning them to shelves they would understand these products are used and damaged. This tree was for the tradition we planned on doing with my son. I wanted to decorate his bedroom and make it look like Christmas threw up in his room. He loves everything about Christmas. Unfortunately this throws our plans completely off as he was supposed to receive books for Christmas eve, Movie snacks and Christmas jammies underneath this tree in his room. That cannot happen now he ended up crying his eyes out. I have tried uploading the photos here but it keeps telling me theres an error. I want my money back."

"We went to this 5 below and it was pretty much trashed. There was merchandise on the floor for you to fall and trip over. They had zero carts in the store so if you wanted to grab alot of items you couldn't. The store stunk badly. The employees were yelling profanities at one another. When we asked if they had carts they were pretty rude about it. We left and went to another location. We won't return to this one."

"This location has better, more unique items than most I have been to. Still quite messy shelves and floors but doesn't seem like there were a lot of workers. I saw maybe 2? Those who were working was friendly and assisted when a shopper asked."

"BEST SHOP EVER!! so much hello kitty things it was soooo cute and obviously inexpensive there were also a lot of cute back to school things like pens, erasers, etc i DEFINETLY recommend going 5 stars loved it 10/10 yes."

"Nice store! The kids always enjoy shopping here. Good variety of nice things for a nice price. Love to see all the new products they have as the seasons change. They were stocking up on all the Christmas decorations while I was shopping."