Firestone Complete Auto Care

"Had a 12pm appointment for 4 tires. We will call you when it’s done. It’s now 325 and still not done. Their reasoning was we had you picking up later. Worst service you can ever have. I would never recommend this place to anyone. Why have an appointment and then waste my time. My time is just as valuable as theirs. If I can rate zero stars I would. DO NOT COME HERE!!!"

"There was a time when Firestone was outstanding and I never went anywhere else with my cars. It seems to have fallen apart since a couple of years ago, perhaps as a result of changes that were put in place post-pandemic. The online scheduling is horrendous. It gives a “maybe” appointment window that has not been particularly reliable and I have to wait for confirmation, which is also not reliable. The call center alternative is even worse. When I called to try to schedule, a woman’s voice answered but it sounded like she was driving and the call kept breaking up so I couldn’t hear her. So I went back to the online scheduler and hoped for the best. The whole system is beyond repair. Suddenly Firestone’s staffing formula has resulted in significant deterioration of service. The people at my local shop are still awesome and I have no beef with them. But I will likely go elsewhere because I want a reliable appointment. My time is valuable too!"

"Why make an appointment if you are going to take two hours to even get to my car? Then having to sit in your freezing wating room while your employees let the phone ring continuously untill your customers hang up. Terrible first time experience."

"Absolutely terrible. Waited 3 hrs to find out they had the wrong tire size and just left my car in limbo while I sat in the waiting room. Was asked after the first two hours if I wanted an alignment and was told only a few minutes more for my service, nothing was mentioned about the tires at that time. Will never use Firestone again."

"If I could give zero stars I would. The last 2 times we did business with this place they charged us for all kinds of work only to find out nothing was done. My kids are in their early 20’s and were taken advantage of. Today my son had a lot of work done including an inspection and he got in the car and no inspection sticker. He was told their machine just broke and he has to go back tomorrow. Ironic because they told my younger daughter the same story. These people are frauds and take advantage of young customers. Honestly they should be shut down and put out of business. They basically stole my kids money and never did the work and made them be inconvenienced and go back to have the work done that they charged them for."