Dunkin'

"I go to this Dunkin 5+ times a week and normally the service and the drinks are excellent. In fact I come to this location because they usually make my favorite drink, the strawberry refresher, better than most other local Dunkins. Yesterday evening I went to the drive thru to order and the voice over the com was a very tired sounding and muffled "what do you need?" No greeting, barely understood his words. Not the best way to address a customer. So I order my drink, and the guy doesn't tell me the price or to move up. I hear the com going on and off a few times, and hear some muttering. After about 1 minute of sitting there I ask "am I all set to move forward?" He comes back on and mumbles something else...I think he was asking if I wanted anything else. I said I just wanted the drink and he said "ok pull up". I pull up and hand him my card. I pay and he says my drink will be right out. I watch him proceed to make the drink. He makes the drink totally different, effectively he fills the cup up with ice, put about 80% green tea in, then put a splash of strawberry on top, didn't even fill the cup all the way up, it was maybe 85% full. Hands me the wrong size straw with it that doesn't reach the bottom of the cup. I don't complain and just say thanks and he says nothing. The drink basically just tasted like watered down unsweetened tea. Was very dissapointing. If you have new staff you need to train them how to speak on the drive thru and make the drinks correctly. Rudeness aside, If I got a drink like this again I'd probably stop going to this location unfortunately."

"Store did not have a complete assortment of donuts available…half of selection was depleted ….morning rush hour most likely contributed to that….service was very good …girl at counter was friendly….restaurant was very clean inside as well…."

"Order was ready. Accurate delivery. Friendly service assisting guests picking up. Dining room was updated and clean as was the restroom."

"This is my fav, non-negotiable wake up spot, always make my coffee with love, all the employees know my order and I always have good banter and a smile to start my day off right"

"They are literally so slow here it is absolutely unbelievable how it could possibly take as long as it does for them to make coffees/simple food, 75% of the employees are not friendly and look miserable most of the time, it is hit or miss whether you will get your coffees made right or if your food will be fresh, taste stale or just be over cooked. Hire more employees and actually train them right. Because the few good employees who do work here also have to put up with the slack of everyone else."