AutoZone Auto Parts

"Bought wipers that did not fit on my car, online, when the website said it would fit my car. The website is terrible. However store employees made the return a no hassle experience. 5 stars for those guys. Thank you."

"It's a good shop. I go there often as I do a lot of DIY work on my car. I just put rear shocks and struts on the car this past weekend so far so good!"

"Auto Zone will soon be named Twilight Zone as its level of service demonstrates a company in its declining state. The Transit Rd store near the intersection with Greiner / Maple doesn't its own products. As a regular customer for several years, and I attempted to get a functioning can of paint at this store location. The manager acted rather obtuse, as if this was a potential swindle, as if the issue was my fault, but whatever. He is rather cynical, and was pushing back on any exchange as if it was a swindle. He told me how I could supposedly fix the issue. I did prefer to use what I bought rather than it ending up in a landfill, but his suggestion proved completely useless and a waste of my time plus delaying work my vehicle project. Interestingly, nowhere does the paint manufacturer recommend any of the tips the manager outlined, namely to store the can upside down or to keep the stem / spray nozzle clear. There is nothing on the can or on the company website. Nor did the customer service make mention of anything the manager instructed me to do. I ended up sorting the issue out with the manufacturer, who graciously refunded the money. Furthermore, in researching my e-receipts for that purchase, Auto Zone did not record every transaction on my account, or email a receipt, despite providing them with my phone number every time when paying in store. Fortunately, I have credit card records. Auto Zone Customer Service apparently means "service to themselves" because the product is self-service if defective, and the promise to "respond to the issue within 24-hours" really means "don't call us; we'll call you." I haven't had any sort of response from the company regarding the product. There are a multitude of auto parts places to patronize, rather than be patronized by Auto Zone. I've noticed a decline in the quality of employees at there stores, and this was the last straw for them. and on that straw, they can go suck."

"This Auto Zone is the best one I've been to. Mike and Matt was awesome, I came in due to my car would not start up. They gave me a jump as well as putting in a new battery. The customer service was Awesome. They were understanding and willing to assist me. Other auto zones would have not did all that they did. Definitely rating 5 star because these two young men were helpful and resolved the issue Greatly appreciate the awesome service I received."