Southern Veterinary Partners

"horrible horrible company. they do not provide proper care or medication dosages for animals. terrible staff who can’t be trusted with taking care of an animal’s needs. do not go here if you love your pet"

"I think all the recent 1 star reviews speak for themself. Owns Lucky & Lady who are awful at taking care of animals. Workers come in high and forget to feed animals"

"Don’t expect a call after 5pm. Former employee here. Got my Dayforce hacked and I keep getting pushed to voicemail. Update. I quit and still can’t get a call back from these under educated people. Kay shah is a dental hygienist who think she owns the company and Eric Strauss has no idea what he’s talking about and approves stuff without telling his boss. If you get hired through this company think twice before you sign any paperwork. The poor staff that I used to work with still have no help overbooking the schedule and Kay and Eric have no idea what they’re supposed to do to help anyone else because they are not qualified. Good job SVP, you ruined a great hospital with your corporate management style of not caring."

"Roseville Veterinary Clinic in Boyce *** DOES NOT FOLLOW THE PRINCIPLES OF VETERINARY MEDICAL ETHICS OF THE AMERICAN VETERINARY MEDICAL ASSOCIATION *** 1. The licensed veterinarian has assumed the responsibility for making medical judgements regarding the health of the patient(s) and the need for medical therapy ***and has instructed the client on a course of therapy appropriate to the circumstance. *** 2. Veterinarians may choose whom they will serve. ***Both the veterinarian and the client have the right to establish or decline a Veterinarian-Client-Patient Relationship and to decide on treatment. *** The decision to accept or decline treatment and related cost should be based on adequate discussion of clinical finding, diagnostic techniques, treatment, likely outcome, estimated cost, and reasonable assurance of payment. Once the veterinarian and client have agreed and the veterinarian has begun patient care, they may not neglect their patient and must continue to provide professional services related to that injury or illness within the previously agreed limits. ***As subsequent needs and cost for patient care are identified, the veterinarian and client must confer and reach agreement on the continued care and responsibility for fees. If the informed client declines further care or declines to assume the responsibility for fee, the VCPR may be terminated by either party. *** We were provided a treatment plan in which the estimated range was $885.50-$975.30 after reviewing the recommendations of treatment we opted out of $306.50 for labs and blood work, because A. We didn’t see it necessary as this was a non-life threatening situation. (Hematoma on inner ear). B. We know our financial obligations and thought it was best opt out due to it being a large expense. Now that we opted out for those labs, we were prepared for a treatment plan range of $579-$668.80. (Affordable range for us, so we signed). When treatment was complete and it was time to check out, we were told the bill is now $896.45. The reason being that our dog wasn’t responding to the initial type of sedation method, so they proceeded to fully sedate her WITHOUT notifying us. Not only are veterinarians required to notify of such things, we as clients have the right to approve or disapprove of course of treatment. *** This is a form of malpractice. *** This is not a clinic I would recommend and I’m very disappointed in how this situation was handled."

"Hoping to help others honestly; but I just left Cedar Animal Hospital, Richmond Hill GA I have been with them for at least 7 years and have always gotten a military discount and with three dogs it makes a difference, so I definitely noticed not only was my invoice a decent amount higher then last year, but no discount even though I was told I would be given one. I checked out after doing the annual wellness plan for our three weeks and then purchasing their Seresto collars and noticed the amount was much higher (which I get everything is) but nearly 300 dollars higher is quite a difference, when I showed my ID and asked if that was with military discount I was told “yes” that it reflected that and was discounted. I double checked my receipt when we left and called back because it didn’t reflect on my invoice and we didn’t get the usual discount and it did not reflect any discount after I had been told it would. Again, I was told it was on the invoice and it wasn’t. When I called, I was told by someone named Jessica that they never discounted the package because it was already discounted and then I explained that I have paper work for the past seven years for all three and at one time four dogs and that all have military discounts on them for every year and I was told that she was looking at my past records and that there were no discounts listed, when I actually have my invoices and the records and that show that there are. Then they changed stories and said that they changed the rule more recently. I also explained that when someone is dropping nearly 700.00 on care that it would be more Professional to let someone know of policy changes or price differences and I was treated rudely. Be aware, Funny how this discount has somehow recently disappeared after seven years of always being given to us and not that it’s a huge amount but principal of the matter is I didn’t feel cared for and I am trusting you with my fur babies, and being lied to matters. I was given several different stories and have past invoices that prove that who ever I was on the phone with had zero compassion, was very rude and just did not want to do their job. When I mentioned how I loved my vet there but was unhappy with this I was told it was over the vets head and also did not matter. I’m not sure that I will go back, I love my current vet but I feel as if the staff were irritated, rude, and not friendly on any level from the second we walked in and on top of that I feel as if now we were dismissed and taken advantage of. Hope I’m the only one that has this awful experience."