Mountain Valley Body Shop

"Disappointed to say the least. My car got hit by an uninsured driver and my insurance company recommended this place to me because they’re on their approved list. The shop promised me they could expedite my car and finish it quickly. Ended up taking 3 months to finish. When I went in to pick up my car, there were still so many issues wrong with it (rattling underneath the car, tire alignment wasn’t correct) overall I would not recommend this shop to anyone. They have poor communication skills and time management. You would be better off finding a different body shop to work on your car."

"Wife hit a deer and these folks jumped right on it and handled everything right from the start. It occurred during the holidays, so we expected some delays. They still have the car, so the experience is not, yet complete, but so far everything seems to be going in a professional and honest manner."

"We had body repair done for a 2018 Camry after hitting a deer. I felt there was a fair amount of follow up required when communicating with the front desk and a delay in getting parts (supply chain issues). However, once Jeremy was engaged, I was satisfied with the updates. The insurance company wanted to do aftermarket replacement parts and to patch the hood (which was pierced by the deer's hoof). Jeremy was not in agreement with using aftermarket parts since the Camry was such a new model vehicle nor with patching the hood. When we picked up the car, it was in perfect condition. Jeremy helped get the settings redone before we left and told us if we noticed anything else to drop by and he would get it resolved. We did notice that the car was lagging slightly when cranked and we had the battery checked. Indications were that it needed to be replaced - I'm guessing it was because it sat after the accident while waiting on parts? Jeremy was able to update the claim to include a new battery and the insurance covered the replacement. I was really satisfied with the effort he put forth to ensure we were happy with the work performed."

"My thoughts are, that early on, they missed/overlooked an important safety feature that was damaged on my vehicle. They released the vehicle but it immediately needed to be brought back for corrective repairs. Unfortunately, to took over 60 days to fully complete the repairs. (So much passing time tends to leave a customer wondering about the business that they trusted their vehicle with.) Moreover, the shop lacked good communication skills which just added to my frustration. I will not recommend this business to family or friends."