Mount Sinai Doctors - Williamsburg

"The other recent reviews are totally accurate. I waited for over an hour. The check in staff barely acknowledged me and later on when I tried to ask for an update on when I'd be seen, the staff I saw seemed like they were trying to avoid me. They were all on their phones (they could be doing work on their phones, I'm not sure) and they didn't look up when I tried to talk to them. Then I was assured I would be seen soon but I waited a lot longer and it was a rushed appointment"

"Litchfield's bedside manner is great. However, absolutely abysmal experience at the 135 N 7th Williamsburg location. I thought, hey, maybe it won't be so bad as all these Google reviews, I'm special, right? Nope, LISTEN TO THEM, do not come here. Timeline: - 11/30: I came in with a knee issue, Litchfield ordered an XRay and MRI. - 12/6: Got the XRay done. XRay is required for pre-authorization for the MRI, Litchfield's office assured me they'd send it across as soon as they got it. - 1/2: I've now waited a FULL MONTH for Litchfield to simply fax my chart to the insurance company. Fun fact, there's no direct number to the office, only the Mt. Sinai call center. I've spoken with Mt. Sinai 3 times requesting action, not a peep. So, I'm in limbo - the MRI isn't covered until Litchfield's office sends my chart over, Litchfield's office doesn't respond to emails/MyChart reachouts/Mt Sinai reps sending messages, and meanwhile I'm sidelined waiting to start PT. Lovely experience. I'm stuck dealing with these knuckleheads since I'm mid-process. Don't be like me - buyer beware, go elsewhere. PS: Oh, did I mention they also canceled my followup appointment and didn't offer another date? After calling Mt. Sinai, I was given a followup 3 weeks later. Ya know, because they were booked up. Which was why I booked the first one far ahead of time. PSS: To Litchfield's office, if you're reading this - how about sending my pre-authorization request packet over to UHC? All the details are in MyChart, I sent a bulleted list of the required info and case details as a message on 12/18."

"My first experience here was good but doctor is on leave so I agreed to see someone else. I walk there twenty-five minutes each way in the rain today only to be told…I should have received a phone call as doctor had to leave. I had just gotten the reminder text alert about the appointment and never got a phone call. Front desk was indifferent and not apologetic. Hate places that don’t respect people’s time. When I call to reschedule I find out they canceled my appointment SIX MINUTES BEFORE I ARRIVED"

"We’ve been coming here the last 4 years since our son was born, and have been bringing our second child who is 4 months now. We absolutely love Dr.Enschede! She’s so great with kids and very personable. The nurse who gives the vaccines (who we’ve seen every time the last 4 years) is so sweet and amazing with our kids. I also couldn’t agree less with the other reviews about communicating with the front desk and doctors. I’ve never had issues when calling, and you also have your own portal to ask questions/make/change appointments. We’ve been very happy patients here and couldn’t recommend them more."

"Unfortunately, I can't agree more with these reviews. Such difficulty of communication with this office as a whole. Dropped messages, lost imaging orders, hard to get in with the doctors or get ahold of the doctors with questions. I've wasted a lot of time trying to navigate all of this, and definitely need to find a better place to go. Very disappointing... to the point of being negligent, honestly. I do not recommend that you start with any doctor at this location. Find a practice with better communication and scheduling systems."