Wingate by Wyndham JFK Airport / Far Rockaway

"I never received my $100 refund. Noisy, and couldn't take the marijuana smell. Since January I've been trying to get assistance, garbage. Who owns this place ? Who do I contact?"

"Fantastic experience staying here, I was treated like royalty - staff went above and beyond to make my Son and I comfortable. They have a great selection for breakfast 6:30-9:30 and there is coffee, tea and hot chocolate all day as well as filtered water. The room is clean and comfortable, there is Paul Mitchell shampoo & conditioner in addition to chamomile bar soap. Although this is a higher end hotel the price was fantastic and was very low even for the location. I definitely recommend staying here"

"My overnight stay at the Wyndham JFK Airport/Far Rockaway hotel commenced on Friday, January 27, 2023 and it was marked with numerous issues from the outset. First, immediately upon arrival, I noticed several males out front blasting loud music and smoking marijuana in plain view without any qualms. Next, the male associate who facilitated my check-in, has NO place in a heavily-based customer service role where he is the nucleus of customer contact. Staff members working in this position should flawlessly assist hotel guests, in an efficient, courteous, and professional manner. As a hospitality front-desk associate, their goal is to ensure that your hotel is warm, welcoming, and makes guests feel like they're at home. Conversely, however, the check-in associate was rude, curt, non-approachable, and lacked the graces and refinement that are imperative traits in customer-service facing positions, positions that require a flair for customer service. His ineptitude not only rendered Wyndham's view on professionalism meaningless by contrast, but most importantly it comforted him in perceiving that he's above reproach. Second, my room was seedy and it was filled with garbage and debris on the floor and the bathroom sink was also uncleaned. And despite me capturing the room's state with photos and addressing my concerns to Julia, the front-desk associate, it remained that way until my departure on Monday, January 30, 2023. It's incomprehensible that Wyndham Hotels & Resorts, Inc. would permit Wyndham JFK Airport/Far Rockaway to provide such substandard customer service to their customers, especially with regards to hospitality. I truly hope that you will deal with this chronic lapse of customer service accordingly, as the work ethic at this hotel needs to be examined with expediency. Distraught and disappointed!"

"If I could give zero stars I would. This was the worst hotel I have ever been to. And I didn’t even get to check in… The counter staff was very rude. She told us we couldn’t check in because the hotel was turning into a shelter. We asked for proof so we could get a refund and she said there is no proof but our booking site would know. They wouldn’t let us check in. The staff was all wearing pajamas. The front desk girl was clearly on drugs and while we were looking for other accommodations we witnessed her and another staff member using drugs. We were told by the front desk girl, “This is Far Rockaway, not Beverly Hills.” when we asked if they were okay because we also saw her arm band and needle kit tucked away on the desk. It was a disgrace. Now after all of that, the hotel is refusing to refund my booking site the money. It is a mess and I will never stay at ANY Wyndham hotel again. I had been to a few Wyndham’s that were nice, but nope, NEVER again. The worst experience I have ever had at a hotel. Do not stay here. Stay in the airport before you stay here. Its not worth it."

"Parking was a bit tricky but we lucked out twice and got a parking spot on site. The receptionist was very polite and professional. The room was clean, had a coffee maker, refrigerator and microwave. The AC was powerful which was great because it is about 100 degrees. Breakfast on weekends. Average price for a hotel and it is a very short driving distance to some great beaches. If you don't mind the city vibe then this is a pretty good spot."