Hampton Inn Middletown

"My family chose to stay here as part of the Legoland package. It was our first real trip as a family. We had a great time and enjoyed our stay until we got home and realized my credit card had been charged an additional $200. I called to inquire about the charges and they said we completely desecrated their towels and duvet cover, stating they were covered in mucus and urine. I have asked to speak to multiple people and asked multiple times for the photos, but have gotten nowhere. My family would not and did not do this. They continue to not return my calls or try to right this wrong. We are worried to ever travel again in fear of the same thing happening. Would be thrilled if someone saw this and communicated with me. UPDATE: Followed instructions in the reply to send an email. NO ONE HAS REPLIED IN 2 WEEKS."

"I booked a suite for 2 nights upon entry into room there was food particles on the floor toothpaste on bathroom door broken cabinet dirty rug through .I followed up with the front desk they changed my room to another suite and was worse then the first one. After this I ask for a credit to My account and left this hotel.and went to the Marriott next door. It was welcoming lean and great amenities.. followed up with Corporate market said the hotel took care of it and szz a diet could to anything for my inconvenience."

"Was there for a Wedding recently But I recommend using one of the other two hotels right there in that area! Check in was a bit of a wait check in was for 3pm but I didn’t get into a my room till after 6pm I had somewhere to be at 4pm luckily my friends room was available to get ready in, got charged twice for one of the nights of my stay the whole experience at this hotel was just a mess! Wifi also never connected for me I see in other recent reviews it was a problem not really surprised"

"We weren’t allowed to check in for over 2 hours upon arrival at the check in time. The reason given was that our room was not ready yet, even though we had reserved and paid for it a month in advance. We were told they had overbooked the night before and they did not have any or enough housekeepers available to clean the rooms. We were treated rudely by one of the front desk staff. We were not greeted at all upon arrival. The room provided was not cleaned well at all with trash, peanuts, and unknown brown powder on the floor of our room. The overcrowded hotel made the complimentary breakfast a nightmare with overflowing trash cans and rude food staff rushing and pushing to refill the buffet. It was very messy in the food area and unsanitary. We were hung up on as well when voicing our concerns. Other hotel guests were also audibly frustrated by the whole situation with none of the rooms being available the day we checked in. We were only given the option to cancel our stay and get a refund 7-10 days later which would ruin our whole trip and put us out several hundred for a mistake the hotel made. We had no choice but to endure for the sake of not ruining our trip even more. We just wanted to have a fun family birthday trip to LEGOLand and have never had issues with Hilton hotels until now at this location."

"It was a great stay for my family. Almost every family I saw was headed to legoland so expect tons of young children. The included breakfast had a great spread for the price point. My only suggestion for those considering staying here is bring your own toilet paper. Seriously other than that it’s a pretty nice place."