Firestone Complete Auto Care

"It goes without saying that a visit to Firestone can cost a pretty penny... when necessary. But the work they've done for me has panned out well."

"Really no problems...They did the things I could afford $ to do at the time and invoiced the urgent and lesser urgent recommendations... ...Also for those customers that don't realize; yeah Firestone Oil Changes are often in the $90 Range..Tho not great but it does include ..Tire Rotation...When ya consider just purchasing 4 quarts of synthetic motor oil is round about $30 ...And etc etc Firestone seems tending to be on the hit or miss side but Firestone Montclair is high quality on balance. I can go into Firestones that maybe ya wanna avoid but this one isn't one of them"

"This Firestone in Montclair is the best ANYWHERE! The people working there are knowledgeable and thorough every time. Mark is exceptional and the only one that I have found that can align my BMW X5 sport correctly - not even BMW has been able to get it as accurate. Highly recommend!"

"Appalling. Made a 7am appointment for a simple tyre change. Dropped the car off at 6:55, I did think it was a little odd that the person inside looked me in the eye and didn't unlock the door to greet me, but I understand it's early so I just used the key drop and left. Called around 10:15 to see if car was ready, and they hadn't even started it. Called again at 11:30, and they told me "maybe around 2pm." At this point, I had no intention of giving them any more of my money so I (politely) asked them to put the tyres into the boot of the car so I could pick them up and bring them somewhere that respected my time. I showed up and he asked if I knew which tyres were mine, and looked at me like I was nuts when I said no. How would I have any idea where they were storing the tyres that I bought through them and had delivered to their location? After I gave him my name, he tried to say they couldn't find them so I, with some amount of shock, asked how he would have found them if I hadn't shown up, and he gave me some non-answer about a phone call. After a few more minutes of searching he eventually located the tyres and put them in the car and I left. Perhaps if you can just leave your car there all day the service would be fine, but I don't have the luxury of waiting around to find out. A simple tyre change on a standard, newish car is a simple service and there is no excuse for it not to be done promptly."

"Order some tires with the warranty thinking it would be a smart investment. Today I take the car for an alignment and they say that I need new tires I explain i purchased the warranty they told me since i didn’t bring the car in for rotation the warranty is voided. They never once mentioned when I purchased the tires i would need to come in for rotations or I would have. This place is just a money grab avoid at all cost."