Victoria's Secret & PINK by Victoria's Secret

"Stephanie was amazing!! Bra shopping at VS can be very overwhelming and sometimes intimidating but Stephanie was so lovely and so helpful!! Every employee that greeted me was so kind and very helpful. This is my new fave location!"

"Me and my mother went to the store, and my mother wanted to make a payment and also buy a pajama, she doesn’t speak a lot of English, so she went to the cashier to make the payment and buy the pajama with that card that she needed to make the payment with this rude cashier didn’t know how to speak Spanish, My mother was struggling to understand what she was saying, and she was also struggling what to say because she didn’t really know this cashier had nerve Have a attitude To my mother and that cashier couldn’t even bring somebody to Translate and she did something really rude. She skipped my mother for a woman and back of her pajama cost almost $100 so my mom went to return it, and the cashier speak Spanish, and she was actually nicer than the other cashier, and my mother was able to do her payment."

"Indeera at Victoria secret on w125th street was very pleasant yesterday & very helpful she had such a good attitude. I spent a little over $300 because of her great customer service. She was very Informative and I loved her spirit. She didn’t rush me she told me everything on sale I love shopping with people like her. She’s the reason I purchased soo many things. Kayla also helped me towards the end of my purchase she had a great attitude as well sweet girl. Shemarr helped me with my bags when I was leaving and I noticed he helped a customer with 52 plus items twice and did it so quickly without any attitude he needs acknowledgment as well. Great team over there on 125th street I was pleased."

"Went to this Victoria Secret's on 125th street and had a awful time in the store. Wanted to take home this off-white nice fleece warm up suit that I reallywant. After purchasing the suit, the cashier could not get the security tags off the top. The saleswoman who rang up my purchase ask another saleswoman go up upstairs and see if another top was available in the same color. The top was available but not in the size I needed. After waiting for 20 minutes and 4 women trying to get the tag off. I just hobbled back to the area, I found the same off white fleece outfit. Because I am on crutches, and searched the racks and found a powder blue suit. Same style, and size, but a different color. I feel the customer service was not there. This time the security tags came off after the exchange was done.While the saleswoman was searching she could have said I don't see an off white set, but I see a power blue one. The manager didn't even offer to order the same suit online or have the suit delivered to my house or the store. I ended up exchanging the off-white top and pants for the powder blue one. I feel something should have been given like a discount on the exchange or a free lip gloss. I normally don't shop for clothes at Victoria Secret's. I shop at Lane Bryant because the saleswomen go out their way to find clothes for you if they are not on the floor. Whether it's in another color, size, and that's what I LOVE about Lane & Bryant. I was unhappy how the manager handled the situation, because of that poor service I was subjected to on Sunday October 1, 2023 I won't return to Victoria Secret's on 125th street."

"Walking into Victoria Secret today Monday October 2nd at around 6pm, ruined my day. I went in for the 2nd time to exchange my bras since they keep sizing me wrong. As soon as I walked in I asked one on the staff I need help in finding my bras size. She sends me upstairs to the Pink line section. The girl there obviously didn’t want to help me at all. She seemed to be annoyed helping me look for my size. She then disappeared and that’s when I saw another useless male employee. I asked him for help and he was whatever you see there is what we have. I ended up helping myself. As I proceeded to go down to the cashier to pay and make the changes, the cashier was even worse. She was angry as I was explaining to her what I need done in terms of my exchange. She was so rude as if I was begging her for money. I also felt her racism since I’m Hispanic descent. It was literally the worse shopping experience of my life. As I was leaving I was looking for a manager, there was no supervision whatsoever. I ended up telling the guard at the door about the worse shopping experience I’ve ever had. I will not be going back. If my bra size don’t fit I’ll be going to a completely different location for the change. They need training for better customer service. Who’s doing the hiring?!!!!"