Edible Arrangements

"I ordered a gift for my mom for Mother’s Day. Great delivery even though it felt like I was waiting all day for it but patience is a virtue. My mother loved everything. The cookies and chocolate covered strawberries were delicious. My mother’s mood immediately changed after receiving the order, it truly made her day. If you’re thinking about ordering please remember to be patient and tip the driver’s they are amazing."

"Absolutely awful customer service. I honestly wish I could give zero stars. I have been trying to contact them for four hours with no success. My order was out for delivery to an address 20min away from the location placed, and I have still yet to receive any confirmation that the order had been delivered. It went out for delivery at 12pm and it is now closing time for the store (5pm) and I have heard nothing from them or my order. It was a gift for a birthday that I would have been more than willing to pick up if it couldn't be delivered, but was never reached out to say it couldn't be. So now it is past the hours of operation and I'm not sure if the gift was delivered. I will never use this company again, and I hope everyone else heeds my warning, they are unreliable and have poor customer service."

"This location is the absolute worst, they will cover/dip the fruit in chocolate even it is expired and rotten. And still have the audacity to sell it you top price!!!"

"My order was an anniversary gift, fruit being the traditional gift for four years. The anniversary happened to fall on Thanksgiving. As much as I wanted the gift to be delivered on the actual anniversary (Thursday), I was expecting that the delivery would be made on Wednesday. Imagine how thrilled I was when I was told my gift would be delivered on Thursday. And, it was!!"

"I placed an order for pickup on 6/16, the actual day of my friend's birthday. I ordered a birthday box with chocolate and confetti covered strawberries, pineapples, and candles. Also, in the box was supposed to be chocolate covered Oreos, pretzels and graham crackers. When I arrived to pickup my order I received a box of 12 chocolate covered strawberries. I expressed to the lady working at the time that this order was wrong. The store was due to close in 30 minutes and the lady said it would take another 45 mins to prepare the correct box. I asked her what else could be done. She said she would communicate the issue to the manager the next morning. She offered me a balloon and was really helpful. After experiencing this, I thought back to another order I placed with EA for a delivery in San Diego, CA. I immediately called my friend and asked had she received the correct order I had placed for her. To my surprise, she hadn’t. So I called customer service to inform them of the current issue and the previous issue. They helped me and sent out a claim on my behalf to each of the store’s I had an issue with. Originally I wasn’t going to leave this review because I did get my issue resolved but while getting my issue resolved I communicated to the store manager here in RVA, a lady who’s name I did not get. Our communication was good at first but she became frustrated with processing my refund and even said “This is taking up too much time”, as if my issue wasn’t important enough for her to spend time fixing. Throughout the conversation she came across pretty rude and snarky stating that I should’ve just waited until the next morning to call her because customer service was going to call her anyway. I informed that I didn’t wait because I was also calling about another issue and that I assumed customer service would have the power to fix my issue immediately. I had no idea each store is independently owned and issues are resolved by the store owners. Ultimately, this store manager could improve her communication skills and also not try to force upon someone the ways she thinks the customer should’ve handled their issue."