Dog's Day Inn

"We’ve been bringing our dog here for 8 years and wouldn’t trust our dog anywhere else. She is always excited to be dropped off, loves all the people who work there and has a huge boost of confidence when we pick her up that lasts for days. We like to joke that she is going to her dog camp. We have toured other places in Richmond and nothing around here comes close in our opinion. It’s a huge relief having a trusted place like this."

"Unsure of how this place is for boarding dogs, but let me STRONGLY encourage you to keep your cats away from this place. I boarded my cats for the Christmas holiday, in separate “condos”, both with bags of food, treats, and toys brought by me — I paid Dogs Day Inn a total $480. I called 3-4 times to check in on my pets during, and was told they were “fine.” Initially, this lack of detail about their stay made me uncomfortable, but I accepted that they were likely short staffed over the holiday and took what I was given. Upon arrival to pick them up 12/27/23, two cats that were not mine were brought up in MY carriers and given to me — unacceptable on it’s own, but the horrible job done by these employees was just beginning. Without even knowing which cats were mine, I sincerely doubt any of the updates I was given were accurate or done with care. I was not told at time of drop off that trimming nails would be $20 PER CAT by manager Haley who checked me in, and then charged for that at pickup. Manager Haley was there at the time of pickup, and admitted to myself and my mom that the price was not shared with me at drop off, but I was still charged the full amount. Toys that I brought for their “private” condos went missing with no explanation, and most of their toys and comfort items were never even removed from the bags i brought them in, still folded and arranged the way I left them days ago. The excuse given to me by both manager Haley and owner Kristen is that they have plenty of bedding and toys, so as to not get owned items mixed up in the laundry. I was told and even encouraged to bring my own items, and then fed excuses when no one decided to do their job and offer my babies their comfort items in a strange place. My elderly cat (and certified ESA) was not given her wet food, with more than 85% of what she was sent with being given back to me. Let me be clear, THESE PEOPLE WILLINGLY AND KNOWINGLY DID NOT FEED MY CAT FOR FIVE DAYS. An excuse was offered for not feeding my cat, but instructions were shared and written in the bag so as to leave no question. At every turn and with every mistake, I was met with incompetent employees and managers, and the owner Kristen as well. Zero solutions offered, zero accountability taken, and basic questions about the quality of their stay and care went unanswered by employees and managers, as well as owner Kristen. Manager Haley went so far as to go downstairs and cry instead of offering an apology or support like I hadn’t just left my babies in the hands of clearly incompetent people for almost a week. I was never offered an appropriate apology for this egregious mismanagement of my poor sweet babies, and told I would need to call myself to speak to the owner - horrible customer service management yet again. I am disgusted and will NEVER take my animals back to this cruel place, and I recommend you keep your kitties far away as well — no one should have to worry or grieve for their babies like this. I was contacted by owner Kristen on 12/28 and 12/29, fed more apologies, and promised a partial refund as a solution for abusing my pets by withholding their food during their stay at Dogs Day Inn. After this conversation, I have heard and received nothing else -- essentially told what I wanted to hear by owner Kristen, who backed and defended the incompetence of her own employees during our conversations. If not for the blatant abuse of my pets, avoid this place for the sheer incompetence from the top-down. This place will not care for your pets or take accountability regarding their inability to provide care."

"I have been taking my 9 cats to Dog's Day Inn for 20 years. Long time client! I have NEVER been disappointed with anything concerning my beloved felines. So reading this review from a couple weeks ago and now this updated review from 6 days ago, my mind is just so confused. I'm just trying to understand where the abuse happened....also how messed up does one have to be to not understand when someone makes a mistake , referencing the wrong cats that were brought up to the people picking up that were put in THEIR carriers. Come on now, really? Is it that preposterous of a thing to have happen? Also, my cats have always come home in perfect, well-fed condition. For this person to state that their cats had not eaten for 5 days, is just a down right lie. I have dealt with Kristen and Haley almost every time I have brought my kitties their in the past year, and would never think of either one of them or any employee I've dealt with there as an incompetent person. I am just trying to figure out what the so called abuse was? And what exactly is this person grieving? Because to me, it just seems like they were upset because they had to pay for a service that they asked for ,over-reacted in a major way over a mistake that was made that probably happens all the time at boarding facilities (especially during busy holidays) and were given back a little extra food when picking them up. This review should be taken with a grain of salt in my opinion. I do believe there is a lot of dishonesty in what all was said in this review as well as cruel comments over an upset manager who was obviously being attacked by this customer."

"We boarded our four dogs over Christmas and New Years' and they all came back happy, healthy, and full of energy! They loved the play time, ate their food (and treat!), and we loved how happy they were! Dog's Day Inn has great staff!"

"It’s taken me a long time to get over the loss of my dog Marley. We had been taking our dog there for several years without a problem In April of 2023 we took Marley who was healthy, update on his vaccines and only 9 years old in for routine grooming and was called an hour later with the shocking and devastating news that our dog was DEAD!!!… We haven’t heard from them since that day!! No phone calls to see how we were doing! No sympathy card! Nothing!!!!!! GOING FORWARD I WILL NEVER TRUST MY DOG IN THIS FACILITY AGAIN!!!"