Gold's Global Gym

"So apparently the one and only manager is the only person who can sign you up for a membership and they are never there. I’ve called and showed up multiple times over a month to see if they are there and I was always told no. Finally somebody helped me make an appointment with him so we’d have a set time and date. I showed up on time and was told he left early that day and I guess couldn’t be bothered to call his appointments. Probably one of the most unprofessional process I’ve been through with a business, especially one trying to bring in business."

"What you are reading in the comments about the membership problems and overcharging are true. I cancelled my membership by contractual right early in the pandemic. Nevertheless, before I could do so, I was charged $120 by Gold's after the gym was closed by the Governor of Virginia. (Before that problem, 4/5 stars for a fairly well-maintained and clean gym.)"

"It could be a nice gym. For over 35$ a month it's not worth it as it is now. The barbells are falling apart most of the seats/pads on the equipment are torn and falling apart. Gym needs serious updates. The staff are very friendly. They keep it clean and nice. If they wpuld update the equipment then this would've been a 4-5 star. Forcing a contract is a dumb business idea too but if you're serious about the gym wouldn't matter. I'll say again but the equipment needs serious updating. Pictures on Google maps are not accurate. Those photos are now crunch Golds looks different."

"Nice Atmosphere Nice gym to workout at, nice pool Best instructors like Beth Denson, for zumba, body pump, and other classes like that. The manager Jay is a really nice dude Basketball court isn't as busy as green ridge which is cool. They have all an women's only workout area which is neat most gyms don't have that for women so that's cool to know like my fiancé could work out in private so to speak. Smoothie bar, like a cycle cinema thing. High volume gym super busy depending on times you go to lift."

"I signed up for a 12 month membership at this golds location and was somehow locked into a 24 moth contract. Then was misinformed about the cancelation policy and denied ability to cancel despite providing what they required. The management here is crooked, money hungry, and will lie to you to get you to sign up. I have been a member of many gyms in my life and this has by far been the worst experience I have ever had. I do not recommend golds gym Roanoke, or any golds gym in that matter due to the complete lack of care towards their customer."