Mattress Firm Hampton

"Joe is an excellent salesman and has that old school training and really showcases how great customer service can be. Strongly recommend and cannot wait for my new matress to arrive!"

"Aliya was an awesome sales person. She took time to show and explain everything to me in detail. I would gladly recommend others to your store"

"Sales associates were professional and pleasant to work with and we were able to get exactly what we wanted and needed because they took the time and patience to provide excellent customer service"

"I have needed a new mattress for sometime but didn't know where I wanted to go or what I was really looking for. Finally my Daughter said "Let's go" and she took me to Mattress Firm. I told the gentleman what I wanted in a new mattress and he showed me where such mattresses were. We tried several and then with his help we were able to test and understand the advantages for each mattress. Again with his help I was able to make my decision and purchase the mattress of my choice. I am anxious for it to arrive and to be able to sleep on it in my own home. Mary Boerner"

"Very bad customer service. I ordered 2 mattresses with 2 adjustable bases. The delivery was scheduled on Dec 7 - a week after the purchase date. And they gave us a bend base so their delivery team had to take it back and asked me to call the office. I called at 5pm (right after I was informed about the bend base). The lady said she was helping customers and asked me to called back after 30 minutes. That’s understandable. Then I called back and she said they’re closing soon so she couldn’t do anything about that and asked me to call tomorrow morning. So I called around 10:30 am next day and talked to Michael who put me on hold and somehow I got disconnected. So I had to call back and was told by Michael that I have to wait 72 hours since my order is still locked/ hold what ever which is unacceptable for me. I was trying to explain that we made the room emptied and cleaned up everything and waited for our order. These two mattresses are for my parents who are 70 and 75 years old. Where would they sleep? He told me he will talk to the someone and call me back within 1 or 1.5 hours. I’ve been waiting but there is no call back from them. I have to call again and this time another lady picks up. Claiming that they’re busy and helping customers but I am their customer too. I feel left out (wondering if it’s because we’re Asian and our English not good maybe) and don’t see any effort from them to help me with this problem that their fault when they deliver defective goods to customers. Finally we have to wait from Thursday until Sunday to get the new adjustable base. We definitely not returning and not recommending them with any friends or coworkers."