PETS at PLAY

"The groomer here gave my fur baby one of the best haircuts he’s ever had. I will definitely be back!"

"I booked grooming for my dog a month ago and was very clear (in writing) about his large size (~100 pounds) - they even said it was fine in writing. I drove 40 minutes to get there and as soon as I was pulling into my neighborhood after drop off, the groomer called to say that my dog was too heavy to fit on the table/a leg of the table was breaking. He made sure to mention that it was not my dog's fault at all/he was fine. He said he has been trying to get new equipment for grooming from management but they're refusing. What type of table doesn't hold 100 pounds? I drove for 2 hours total between 7:00am and 9:00am all because they couldn't provide the groomer the correct equipment to provide grooming services to my dog. It's not his fault in my opinion, but if he knew that size would be an issue, they should have let me know well in advance, as I had booked it a month ago. My dog used to go to Pets at Play about two years ago and there were not issues then (and he was around the same weight). Very disappointed in the lack of communication and lack of resources to provide grooming services. A word of advice to management: do not advertise grooming for dogs of all sizes/approve grooming for larger dogs if you cannot actually do it."

"Our little dog loves boarding here. She plays with her little dog friends and gets meals on time. Grooming here is first rate. We bring her in every six weeks. There's a new groomer and he's great"

"Only been here a few times but I am now a loyal customer! They must be doing something right, because now every time I walk my dog he tries to pull me in the direction of Pets At Play. He is so ecstatic every time we go, I am starting to bring him there just for fun in addition to out of necessity! Do note: if your dog is over 70 lbs they won’t be able to be boarded overnight due to kennel sizes, but they do wonderfully accommodating larger dogs in daycare! My pup loves Pets At Play!"

"My dog loves Pets at Play! I have been taking Ollie to Pets at Play for daycare, overnight boarding and grooming for over a year now. He is a sweet but sensitive dog. Pets at Play is the only dog boarding and grooming place in RVA that he enjoys going to and being at. The groomer is always very thoughtful about grooming Ollie the way I like. She called me before she groomed Ollie just to confirm she knew what I wanted from his cut. Very blessed to have Pets at Play in our lives"