Scott's Addition Animal Hospital

"No doubt, Richmond has many fine veterinary practices, but I never have found one that approaches Scott's Addition Animal Hospital's unwavering excellence. Dr. Jason Hiser is an easygoing physician who demonstrates genuine concern for his patients and their companions. He asks probing questions and listens actively, explains test results and treatments clearly, and never rushes through a visit. I am very fortunate that Dr. Hiser and his superb team care for my little Sam."

"Could not give me a price estimate of a spay and neuter for my 9 week old kittens. Called many vets in the Richmond area trying to find the best fit and this is the only one that refused to give me the price of anything without an initial appointment. Felt like they cared more about my money than my animals. Will be going to River City Vet instead."

"I am very new to this area. I recently located to RVA from North Carolina, and beware if you're new the area the Vet scene is a disaster. First off, know that under no circumstances will they take new patients. I mean any circumstances. My cat had become suddenly very ill. The original plan was to take her to an emergency vet or an Urgent care. However, after calling around the area all emergency vets and urgent care clinics were closed for a couple of hours. As I said I just moved to the area, and I have not established a vet yet. Since I lived in Scotts, and I heard such high praises about this place, I thought I would see if they could squeeze her in. When I walked in, I had my cat with me. She had been drooling, throwing up, and refusing to eat or drink. Disclaimer, I was a bit emotional at the counter, I could hardly get a word out (we all know how it is when you have a sick pet). The techs at the front said that since I was a new patient they refuse to make sick appointments, even with availability. They recommended that I go to an urgent care or Emergency vet. However, all of them were closed until 2pm or 7pm. The one that opened at 2pm wasn't taking new patients. I also explained to them that my cat has car anxiety, and for her comfort - I did not want to drive her more than 30 minutes away. They told me that they refused to make an exception, and that I would have to wait for the Emergency clinics to open. I ended up driving 40 minutes out of the city because I was honestly left with no choice. I'm giving 1 star because I have never experienced this before at a Vet ever. In emergency situations like that, I have never been turned away. If other places around the area were open, I would be more understanding of them turning us away. However, they knew I had no other options- but persisted."

"We went to several different vets and were so happy to finally find Dr. Hiser. She is hands down the best around. She truly cares about her patients and took incredible care of our dog up until we finally had to say goodbye. I tell a lot of my friends and clients who move to Richmond that Scott's Addition Animal Hospital is the only place they should take their pets!"

"Jane has been taking care of Wilson for almost 10 years. She and her staff are absolutely the best. We wouldn’t take Wilson anywhere else. Thanks for always taking such great care of him."