CVS

"Walked in the pharmacy right before they were closing the gate and they denied the retrieval of medication…As a patient that is picking up medication, the least you could have done was provided the medication especially since I came 30mins away to retrieve someone else medication because they needed it before going out of town which they just contacted them today about it being ready after they had to wait for it …Society have really lost the “empathy” in healthcare especially when all you had to do was give me an medication that was already done…Shame on the actual pharmacist because the pharmacy technician really wanted to get the medication"

"As a loyal customer, I was shocked by the treatment I received. I was browsing the store, taking my time to carefully review the coupons, which I found to be somewhat misleading. I was trying to understand them to make the best purchasing decisions. During this time, two associates approached me, seemingly to offer help. However, when I actually required assistance, they were unable to provide any meaningful support. I felt rushed to check out, and the manner in which the associates insisted on handling my items, citing the mix of small and large items as a reason, was both unnecessary and uncomfortable. It was particularly disheartening that they didn’t honor the coupons I had. This treatment left me feeling discriminated against and hastily pushed out of the store, contrary to the welcoming and inclusive environment that CVS professes to provide for its customers. The actions of these employees not only represent a failure in customer service but also raise serious concerns about racial profiling within your store. I urge you to investigate this matter thoroughly and take appropriate actions to ensure such incidents do not recur. I look forward to your prompt response and resolution to this matter."

"Spent over 30 minutes on hold trying to call in a pediatric prescription before I was hung up on by the pharmacy staff. When I called back the pharmacist told me he was too busy to take the prescription over the phone but this conversation lasted longer than it would take for him to write down the prescription. Can’t imagine how they treat their patients if this is how they treat providers."

"Worst customer service I’ve ever received at a pharmacy. A clear case of just simply not caring. Getting answered to my questions was like pulling teeth. The pharmacy techs were more engaged with each other than the actual customers"

"Most incompetent CVS I’ve ever been to. From the pharmacy that miscounted my medication for an international trip, to the cashiers who have twice lost our packages, this place is so poorly run. Fortunately I can walk across the street to Walgreens, but if you absolutely need to use CVS PLEASE go to a different one!!"