Gold's Gym

"Before joining, beware of the difficulty in cancelling your membership. Came in person on two occasions to cancel (during normal business hours) but was told I needed to return when the billing manager was present. The only other way to cancel is by certified mail. Golds Gym then claimed it never received the letter and continued to bill me after my cancellation notice, turning the balance over to a collections agency. Downright shady business practices in my opinion."

"Why accost people for health evaluations, then batter them over and over with insistence, for a thing that isn’t mandatory? If you’re concerned about the health of your patrons, maybe listen to them when they say, “no,” and think about not inducing panic attacks in the socially anxious by demanding appt times to schedule a thing, which the youthful employee didn’t even explain. Consider: maybe people have gotten their membership for just a little bit of out-of-the-house time, not to be treated like we’re silent when politely declining several times in a row. I write this after my shared experience led to several others sharing their identical experiences at this, and other, locations. Perhaps consider a different approach. Your “client care” is sloppy af."

"Great gym. It’s one of the best golds gym in Richmond. Plenty machines never have to wait for equipment even on peak hours. Friendly staff."

"Tbh I stopped being enthusiastic about this gym after a guy came up to me and commented that I should keep working on the rower to "help get rid of my belly." I was 25 weeks pregnant, already self-conscious due to my new baby bump (never HAD a "belly" before), and unfortunately that shut me down for the day. :'( Pregnant or not, it was a rude comment to make. I've taken a couple of the yoga classes there though which were good and even pregnant the instructor was kind and helpful with alternate positions for me :) Lots of equipment, but also...lots of people. My boyfriend gets asked "how many sets do you have left on that machine" basically every time he goes because so many people need/want to use specific machines. Makes him feel kinda pressured. But I think in general the culture of this gym is just not for us. It's definitely seems to be more focused on the aesthetics of fitness (most everyone there is in tight/revealing clothes, which can be inspiring but also can be very distracting!!!) ... I'd call it kinda "bro" lol That said, it was nice to feel comfortable wearing my own cute tops there (before I was pregnant) to celebrate my hardwork with everyone else. But, definitely at other gyms there is more an emphasis on BEING healthy, on going to the gym no matter how you look, and respecting eachother's space/journey. Definitely don't feel that here. Main reason for low stars though is how difficult it was to cancel - there were specific hours we had to go in because there's a specific person you have to talk to. We had to take off work in order to go cancel it (has to be in person). That said, price was good, sign up was easy, no contract was required which was AWESOME and I'm thankful for. We were members for about 6 months. I'd say we definitely got our money's worth, and who knows? We might be back one day, but for now we're checking out other gyms that might be more up our alley. :)"